Customer Services Representative, 12-month Fixed - Reading, United Kingdom - Barracuda Networks Inc.

Barracuda Networks Inc.
Barracuda Networks Inc.
Verified Company
Reading, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Job ID 24-054

We know a diverse workforce adds to our collective value and strength as an organization.

Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.


Envision yourself at Barracuda
As a Customer Services Representative, Think Customer is our motto.

As a CSR your
focus will be processing orders, handling support cases, along with other administrative tasks we face daily. We strive for same day turnaround for non-project items and always put the customer first.

Learning the Customer Services role is the foundation that prepares you for any career path within our team and the company.

- _
What you'll be working on
-
Order Management:

- processing of global orders submitted by our customers and partners.

-
Case Management:

- warranty extensions, hardware replacements and their options.
-
RMA
  • Return Merchandise Authorization:
  • processing refunds for cancelled orders
  • Projects
- as assigned


What you bring to the role

  • Ideally have between 3 years of Customer Services experience
  • Positive attitude
  • Hardworking and willing to learn
  • Forward thinker and Problem solver

What you'll get from us
A team where you can voice your opinion, make an impact, and where you and your experience are valued.

Internal mobility - there are opportunities for cross training and the ability to attain your next career step within Barracuda.

LI-Hybrid
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