Collections Agent - Stockton-On-Tees, United Kingdom - Sopra Steria

Sopra Steria

Verified Company

Stockton-On-Tees, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you a motivated individual with a passion for helping people and handling financial matters?

Our business continues to evolve, and we are now seeking Collection Agents to join Financial Services and help shape this brand-new team As a Collections Agent, you will play a crucial role in helping our clients navigate their financial obligations while maintaining our commitment to exceptional customer service.

This is a unique opportunity to support the build and growth of this team and make your mark, particularly if progression is what you are looking for.

This role is based from our Stockton-on-Tees hub, with just 2-3 days a week required in the office.

We can offer both part time and full time hours as we believe that a balanced and supportive work environment is essential for both employee well-being and great customer service.

What you'll be doing:

Engage with clients in a compassionate and empathetic manner, understanding their unique circumstances, whilst finding mutually beneficial solutions
Undertake affordability assessments with customers via Income and Expenditure reviews
Challenging customers to make sure that the responses received with regards to reviews and ability to pay are fair
Handling difficult calls to help the customer, whilst working towards a successful outcome
Confidence to escalate debt for further recovery once our collection timescales have elapsed
Ensure security, integrity, and confidentiality of all data
Comply with regulatory requirements where applicable, including the FCA Consumer Duty by aiming to deliver good outcomes for our client's customers and ensure they are supported in their dealings with us

What you'll bring:

Experience of working in a debt recovery or credit control position
Strong communication and negotiation skills
Can demonstrate being able to thrive in a performance driven environment whilst keeping integrity and a professional approach
Ability to build effective and positive relationships whilst delivering a high standard of customer service
Seek to solve problems and suggest solutions before having to escalate them
Attention to detail is essential as all customer interactions are recorded for quality and audit purposes
Ability to demonstrate resilience in managing difficult conversations and maintaining professionalism

It would be great if you had:

Understanding of the importance of data security in the services provided
Experience of working in a contact centre environment
Experience of working in an FCA regulated environment or Financial Services

If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you

Employment Type:
Full-time, Permanent

Location:
Stockton on Tees - 2/3 days in the office between Monday to Friday

Security Clearance Level:

BPSS

Internal Recruiter:
Caroline

Salary:
£26,000

Benefits:25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund

Loved reading about this job and want to know more about us?

Our Specialist Private Sector team are experienced in a range of different markets including Banking, Insurance, Retail, Travel, Transport and Utilities.

We help our customers develop, deliver and operationalise their digital transformation strategies. We work in true partnership with our customer, gaining a deep understanding of their business and technology issues.
Our capabilities and credentials across Private Sector markets enable the design, delivery and management of business transformation programmes.

We help our clients respond to changing customer demands, keep ahead of the competition, and safeguard their systems from evolving business and technology risks.