Customer Service Advisor - Towcester, United Kingdom - Go-To Outsourcing

Go-To Outsourcing
Go-To Outsourcing
Verified Company
Towcester, United Kingdom

2 days ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
Customer Service Advisor


Job Location:
Towcester


Core hours: 37.5 Hours - Mon - Fri 08:30 - 17:00


Job Type:
Permanent


Job Reference:
T




SALARY:
£21,000 - £24,000 + benefits

The Role:


Our client is looking for a Customer Services Advisor to join their team based in their modern offices in Towcester, Northampton.

They are a small but profitable distributor of automotive fluid (coolants, lubricants and AdBlue) to the bus, truck and rail industries in the UK and Ireland.


The successful applicant will be joining a friendly established team responsible for processing sales orders and dealing with customer queries and complaints.

You will also work closely with suppliers.


Key Tasks and Duties:


  • Receipt & processing of customer orders onto Sage 200 system
  • Daily stock takes 3 UK Warehouses
  • Manage the 'Customer Telematic System'
  • Dealing with customer queries & enquiries
  • Processing sales returns & logging them onto the nonconformance log
  • Manage customer calls daily
  • Work closely with suppliers through B2B Order Processing, inc. chasing & querying orders
  • Office administrative tasks as set by line manager

Customer Service Advisor - Essential experience

  • Previous customer service experience essential
  • Driving license with access to your own vehicle
  • Microsoft office programmes (Excel, Word, PowerPoint)
  • Working within a team

It is important that you are able to demonstrate the following:

  • Excellent customer service skills, including strong interpersonal and communication skills and ability to deal with difficult customers.
  • Ability to perform tasks under pressure and balance many tasks simultaneously.
  • Excellent organisational and time management skills with the ability to prioritise own workload or work independently
  • Friendly, approachable, confident, and cando attitude with strong teamwork skills
  • Flexibility and adaptability priorities for this role can change quickly
  • Excellent attention to detail

Job Types:
Full-time, Permanent


Salary:
£21,000.00-£24,000.00 per year


Schedule:

  • Day shift
  • Monday to Friday
  • Night shift
  • No weekends

Experience:


  • Customer service: 1 year (required)

Licence/Certification:

  • Driver's License (preferred)
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