IT Service Desk Analyst Nhs - Edgbaston, United Kingdom - Your World Healthcare

Your World Healthcare
Your World Healthcare
Verified Company
Edgbaston, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

IT Service Desk Analyst

Location:
Birmingham


Job Type:
Temporary


Duration of booking:
Expected to last up to 3 months possible longer


Proposed start date:
Asap


Sector:
Healthcare


Base:
Service Centre


Band: 4


Pay Rates:
£ £13.50 paye inclusive of holiday pay per hour, depending on skill and experience


Working Days and Hours:
Monday to Friday, 37.5 hours - 7am-3pm, 8am-4pm, 9am-5pm, shifts need to be agreed with the client


Job Summary

  • The IT Service Centre provides single point of contact and liaison for all internal and external IM&T Incidents, Requests and enquiries. We are looking for an experienced IT Service Centre Analyst who is customer focussed and able to provide extensive 1stand 2nd Level IT Support.
  • To participate fully as a member of the Customer and Technical Support team in order to deliver a timely and professional service to the Digital Services ICT dept and all Trust staff as a whole
  • Logging, monitoring and escalating Incidents & Service Requests through to resolution; using technical knowledge, skills and experience.
  • Maintain Incident and Service Request logging and monitoring; diagnosing ICT issues for all Trust systems, including critical Trust systems and working with teams from other Trusts or Organisations.
  • Escalating calls, when required, to the relevant Departments as determined by the analysis of the incident/service request and aiding other ICT Operations and Health Informatics Service Dept's in providing swift resolution; meeting agreed SLA's determinedby ICT Operations.

Key Info:

Service Desk

IT Support

Tier 1 Support


Questions
Do you have experience working as an IT Service Desk Analyst in the NHS?

Do you have experience working as an IT Service Desk Analyst in the healthcare sector?

Do you have experience working as an IT Service Desk Analyst ?

Are you looking for temporary work?

Do you meet the criteria above and available to start immediately?
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