Customer Service Advisor - Blackpool, United Kingdom - Blackpool Coastal Housing

Blackpool Coastal Housing

Verified Company

Blackpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We currently have a fantastic opportunity to join our Operational Repairs and Maintenance Team as a Customer Service Advisor and you might be exactly who we're looking for

The role - Ref: 23/267

Customer Service Advisor

Scale 2/3 (£22,737 - £23,893 per annum)

Permanent

37 hours per week

You must have 3 GCSE's or equivalent to include Maths and English (Grade C or above) and have a flexible approach to working arrangements to meet service demands.

The post holder must have experience of working in a customer service environment, with experience of working in a call centre being desirable.

About Blackpool Coastal Housing

Blackpool Coastal Housing was set up by Blackpool Council in 2007 to manage their housing stock of almost 5,000 properties.

Our goal is to create an organisation that delivers quality services, first time, every time, within a culture that puts people at the heart of everything we do.

BCH continues to expand its services across many areas and we currently employee just under 200 committed and valued staff.

Our services include an Operations Service providing responsive repairs to our valued tenants, empty homes management and refurbishment/capital works across Blackpool.

Supported Housing; including supported living in Sheltered Schemes, Young People's Resettlement Schemes including Care Leavers and Emergency Housing for those that find themselves homeless.

Our Care and Repair Service allows Blackpool residents to remain in their own homes through the Adaptations team providing the necessary aids/adaptations for this to be achieved.

The More Positive Together (MPT) and MPT Steps Programmes help provide support to local residents in accessing the employment market, as well as BCH providing typical Housing Service functions of Rents, Lettings, ASB and Neighbourhoods.

BCH is a dynamic, ambitious and forward-thinking organisation who strives to be the best at everything we do, whether that's repairing a boiler or building a new home.

We know that our people are our most valuable assets, and we want to find and nurture the best people to help us deliver excellent customer service.

By working together, we can make a real difference - Inspiring People to Build Sustainable Communities.

If you have a strong customer focus and want to join an ambitious, growing organisation, we will help you to develop skills and achieve your own personal goals.

BCH is a great place to work

Every member of staff comes to work here with one vision in mind, "Inspiring People to Build Sustainable Communities" and our values help guide the way we all work towards this.

Our 5 core values that reflect the PRIDE that our workforce displays on a daily basis, also guide our conduct and our relationship with customers, partners and stakeholders:

Positivity

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Respect and Compassion
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Integrity
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Dynamism
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Energy

BCH is a great place to work and has recently received two prestigious Awards at the 2022 Northern Housing Awards for the Best Approach to Employee Wellbeing and the Best Approach to Diversity and Inclusion.

We can offer you a friendly and inclusive working environment where you can develop yourself and really can make a difference to people's lives across Blackpool.

We also offer a fantastic reward and benefits package which includes:

Competitive rates of pay
26 days paid annual leave per annum, in addition to 8 bank holidays
Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions
An inhouse wellbeing program of wellbeing, social and charitable initiatives with BCH colleagues
Vivup the employee benefits scheme for discounts on various high street retailers and cycle to work
Option to join BHSF a voluntary salary sacrifice Health Cash Plan Scheme for help with medical costs such as physiotherapy, optical, osteopathy etc.
Option to join the Blackpool, Fylde and Wyre Credit Union for preferential rates on financial services
24/7 Employee Assistance Programme and access to counselling services
Enhanced maternity, paternity and adoption pay schemes
A wide variety of training and learning and development opportunities
Staff Suggestion Scheme
Free annual flu vaccinations and Occupational Health Support

How to apply

Interview date:
Tuesday 19th December 2023

Job Types:
Full-time, Permanent

Salary:
£22,737.00-£23,893.00 per year

Benefits: