Service & Spare Parts Coordinator - Solihull, United Kingdom - Aspen Cooling

Aspen Cooling

Verified Company

Solihull, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Nov 17, 2021

Location:
Solihull
At Aspen Cooling we look to employ the best people in the UK in each sector to
ensure that we maintain our level of excellence.

You will be part of a team providing a central point of contact for our clients, engineers and departments.
and efficiently to ensure the highest quality of standards are maintained.

Key Responsibilities

Delivering outstanding customer service by responding promptly while always remaining courteous and professional.
Logging requests in the appropriate software, ensuring all relevant information is recorded, requests are categorised correctly

and prioritised in accordance with their potential impact and urgency, ensuring that all owned requests are resolved.

Escalating requests where a satisfactory resolution has not been provided or where a higher level of management input is required.
Use of effective communication to proactively manage customer expectations.

Necessary Skills

Basic knowledge of computer software including the Microsoft Office suite
Experience working on a busy FM/Engineering helpdesk
Adaptable and flexible to change
Ability to work under pressure
Ability to organise and multitask
Excellent time management
Work well as part of a team

We offer the opportunity to work in an exciting and friendly environment on
challenging projects with an excellent salary and benefits package. We value
our key staff and provide excellent rewards and opportunities to advance and
progress within the company.

of their clients.