Customer Experience Assistant - Northampton, United Kingdom - Vulcan Works Creative Hub

Description

Making sure our customers have the best experience in our Innovation Centres is a real team effort and as a member of the Centre management_ _team, you'll be a key part in this.

This is a really exciting opportunity to join a brand new team as Customer Experience Assistant at our new Centre, with the opportunity to make your mark and be part of something really exciting from Day One.

Our client West Northamptonshire Council has led the multi-million regeneration project to transform the area, including two new buildings, along with the renovation of a former ironworks and a collection of old and derelict industrial workshops.

The new Centre is a really cool and impressive space which provides local creative businesses with studios, workshops, and managed workspaces.

It is anticipated that during its first ten years of operation,
Vulcan Works Creative Hub will support up to 150 businesses across the county, creating around 500 jobs.

At
Vulcan Works Creative Hub the Customer Experience Assistant is the person who makes the difference and you will welcome everyone to the building.

Our customers are busy entrepreneurs, building their own businesses, so should expect from us great service, a warm welcome and a freshly brewed tea or coffee when they need it.

That's why we are looking for someone who can convey energy to our customers, a sparkling, enthusiastic, proactive person who feels part of the centre community and is willing to go the extra mile.

Happy working in a team or on your own you'll show pride in your work, making sure the innovation centre always looks the part and always looking for something new to challenge you.

Oxford Innovation Space's Innovation Centres division operates a network of centres that provide flexible office and laboratory space and business support services to companies throughout the UK.

Our clients are start-ups, high growth SMEs, investors and also public sector organisations that contract with us to deliver innovation centres and programmes to business.

We now manage nearly thirty centres across the UK for a variety of public and private sector clients, providing space and support to nearly 1000 exciting, innovative and growing companies.

• Be the first and last point of contact for our customers and their guests
• Welcome all our customers, visitors and meeting room guests with an authentic enthusiasm and smile in a friendly, professional natural manner
• Responsible for opening the centre in the morning and closing the centre at the end of the day as applicable
• Manage keys and passes (activation/ deactivation) for customers
• Handle all daily incoming and outgoing mail for customers
• Booking and recording all requests for meeting rooms and events, arranging refreshments and other support needed
• Support the Centre Manager with event planning and hosting
• Monitor the meeting room agenda and act as a host for our coffee morning and external events
• Keep our social media feeds and pages such as Twitter, Facebook and LinkedIn up to date with all the exciting news from OI, the centre customers and events we are hosting, engage and build relationships online
• Make sure the Vulcan Works Creative Hub Centre website is up to date with all the latest news and views
• Ensuring all centre equipment is in good working order including for example coffee machines, printers, photocopiers and AV
• Maintaining and monitoring of useful consumables and stationery, so we never run out of toilet roll, paper, coffee and paperclips
• Record any chargeable ad hoc services customers or their guests need
• Support our customers with tasks varying from arranging a courier, using the coffee machine, print jobs, ordering office supplies or even booking a restaurant for that important meeting
• Maintaining tidiness of the community areas in the centre
• Support customers with local area knowledge restaurants, bars, events etc
• Act as back up for the Assistant Centre Manager and Centre Manager for all kinds of administrative tasks
• Help us with your ideas on how we can keep improving our services

• A confident and enthusiastic person able to mix with all types of people and to provide a friendly, natural professional public image
• Proactive
• Great IT skill with experience of using a range of technology
• Conscientious and efficient with an eye for detail and pride in their work
• Great as part of a team as well as working on their own when the need arises
• Flexible willing to do what it takes to make the centre a success

• Salary of £21,255, £10.90 per hour
• 25 days' holiday plus Bank Holidays
• Flexible benefits package comprising:
• Contributory pension
• Ability to increase or decrease amount of annu