Operations Controller - London, United Kingdom - Serco Plc

Serco Plc

Verified Company

London, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Permanent - Full time

40 hours per week:
Monday - Friday 8.00am - 4.30pm

Salary:
£24,500 - £28,500 per year

Serco's Environmental Services provide a complete waste and recycling service on behalf of the residents and community in Lambeth.

With a professional, dedicated, and friendly team of Refuse & Recycling and Street Cleansing staff, we ensure that streets, homes and businesses are kept clean, safe and tidy, whilst providing the very best levels of customer service to all members of the community that we serve.

You will support the contract in meeting and maintaining compliance, working to KPI's and service level agreements for internal and external stakeholders.

Your main responsibilities
Managing customer enquiries and complaints Scheduling training for staff members De-briefing drivers/ crews Minute taking Provide data on poor performance Reporting of vehicle accidents to the company's insurance provider Supporting senior managers with tasks when required General administration

What you'll need

Ideally have experience within the Waste and Recycling Service Industry and understand Waste Operations
Prior experience within customer service administration or call centre
Ability to work with the KPI performance team, coordinating requirements, improvements
Driving licence to travel across four sites in the Lambeth area

Skills Required
Detailed local knowledge of the contract area
Strong communication skills at all levels
Attention to detail
Great active listening skills
A patient and empathetic attitude
Strong time management and organisational skills
Adaptability and flexibility
Comfortable working in fast-paced environments
Computer literacy including using MS packages
Maintain good customer relations

What we offer
Up to 6% contributory pension scheme
25 days annual leave
Training and apprenticeship opportunities to support personal development
Serco discounts which include cinema, merlin entertainment online shopping, mobile phone plans and leisure centre memberships.
Interesting, varied, and enjoyable work
About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services.

We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply