Customer Service Advisor - Portishead, United Kingdom - Red Recruitment

Red Recruitment

Verified Company

Portishead, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you calm in high pressure situations? Do you have what it takes to make a decision in the heat of the moment that could save a life?

Red recruitment is recruiting for an exciting and fast paced role that offers the chance to give back and make the community a safer place.

As a Customer Service Advisor for a local police force, you will be taking inbound 999 emergency calls and co-ordinating a response based on an assessment of the risk.

Shifts are 4 days on and 4 days off or 6 days on and 4 days off and the hours are
a mix of the following shifts;

7am - 5pm

1pm - 11pm

11pm - 7am

Benefits and Package for a Customer Service Advisor:

Salary: £30,953 per annum (including shift allowances and uplifts)

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Hours:37 hours per week
4 days on and 4 days off or 6 days on and 4 days off
7am - 5pm, 1pm - 11pm, 11pm - 7am

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Contract Type:Permanent

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Location:Portishead

5 weeks of training (Monday Friday, 9am 5pm)

Key Responsibilities of a Customer Service Advisor:

Acting as the first point of contact for members of the public, internal staff, and external agencies
Responding to emergency and nonemergency calls and making initial assessments
Ensuring all calls are received within a timely manner in line with guidelines
Investigating and identifying information from various sources and ensuring systems are updated
Recording accurate information to ensure the correct response is delivered through officer deployment or investigation of crime

This role requires an empathetic person with a natural desire to help those in need, along with basic computer literacy and that's all

If you are interested in this position but are unsure if you have the correct skills then absolutely still apply We would love to speak with you

Red Recruitment (Agency)