Customer Service Advisor - Broxbourne, United Kingdom - Hertford Regional College

Hertford Regional College

Verified Company

Broxbourne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor - Information Centre & Admissions Team - 36 hours per week - Full time - Permanent:

Ware and Broxbourne Campuses:

Here at Hertford Regional College, an opportunity has come up for an enthusiastic Customer Service Advisor to work as part of a Customer Service team within our lively Information Centre, providing impartial information, advice and guidance to students and prospective students.

This is an office-based role, involving face to face & telephone contact with students and including administration duties.

The role holder will be the first point of contact for all visitors to the College across campus and provide a full range of Reception & Information Centre services whilst providing a high level of customer care.

You will also work as part of an Admissions Team, to administer the admissions process, provide impartial admissions and financial support advice to students and prospective students and enrol students onto courses.

To be successful in the role you will be great at delivering an exceptional customer experience having worked in a customer service environment, preferably within an educational setting.

You will also have proven ability to provide information and advice and be able to demonstrate effective communication skills, to understand the needs of our customers.

You will need to work supportively and effectively with others, including team members, colleagues and external agencies with a can do attitude.

Having a Level 2/3 qualification in customer care or guidance is desirable.

About Us

Hertford Regional College has recently been graded a Good College by Ofsted and is a vibrant, dynamic further education college across two campuses, with ambitious growth and development targets.

The passion for supporting the community and inspiring our students is manifested in our focussed strategies, and we are working hard to make these visions a reality.

Hertford Regional College can provide you with some of the best in house training and staff development opportunities to maintain your professional development.

Hertford Regional College offers access to state of the art facilities for staff and learners, a defined benefit Pension scheme, free parking, Arriva Travel Club (Discounts on local bus travel), cycle to work scheme, onsite refectory with subsidised coffee outlet, a gym and a library.

As a member of our team, you and everybody living at your home address will have access to an Employee Assistance Programme, promoting wellbeing and a healthy lifestyle.

For more details, please refer to the attached Job Description and Person Specification.

_If you are interested and meet the requirements, we would love to hear from you_

_Previous applicants do not need to re apply_

Please note

Hours:36 hours, Monday to Friday 8.30am to 4.45pm (Fri 4.30pm)

Salary:
£21,690 - £23,050 p. a. depending on qualifications and experience

Annual Leave: 25 days per annum plus all public and bank holidays

Interview date:
Tuesday 16 January 2024

"Hertford Regional College does not work with and will not accept any CV's that are sent in by recruitment agencies, please refer to our website for more information."