Key Account Customer Service Coordinator - Liverpool, United Kingdom - CMA CGM (UK) Shipping Limited

Description

We have an exciting opportunity available for a
Key Account Customer Service Coordinatortojoin our
Liverpool office
.You will join us on a
full-time, permanent basis.In return, you will receive a
competitive salary and benefits.

Containerships, a subsidiary of the CMA CGM Group, is a leader in multimodal logistics and door-to-door intra-Europe transport.

Containerships' door-to-door solutions connect Northwest Europe, the Baltic countries and Russia with the Iberian Peninsula, theCanary Islands and Morocco via short sea routes, rail, road and inland waterways, thus combining various modes of transport with innovative logistics services for a secure and cost-effective customer experience.

Containerships is also a European leader insustainable transport thanks to its fleet of LNG powered vessels and trucks.


The Key Account Customer Service Coordinator Role

As a
Key Account Customer Service Coordinator,youwill work closely with the Key Account Customer Service Team Leader, to lead and drive improvements in relation to the quality and productivity of operations and customer service.

You will handle the day to day operations for Containerships key clients. The person will be driven with

developing and maintaining excellent customer relations and acting as the focal operational contact to

ensure smooth transportation of the customer's shipment.

Working closely with the Business Development teams, they will pinpoint areas of potential growth with existing clients and provide excellent service performance to ensure customer satisfaction levels.

Your responsibilities as our Key Account Customer Service Coordinator will include:

• Ensuring customer satisfaction levels are maintained/enhanced to ensure the business is growing and cross selling opportunities are created
• Delivering customer specific KPI targets to keep high levels of customer satisfaction
• Maintaining a thorough knowledge of internal/external systems (including logistic platforms) and services, as well as legislation & maritime regulations
• Ensuring proactive interdepartmental communication takes place to ensure quality service is provided to key customers
• Developing a good rapport with trade, overseas agencies, suppliers and customers
• Attending off site meetings with customers for service review, and new customer integration
• Supporting review of processes and procedures and implementation of improvement strategies
• Manifesting within a timely manner and working with overseas agencies to ensure the accuracy of bookings
• Ensuring Pre-Bookings are completed where possible to support transport with planning in advance

To become ourKey Account Customer Service Coordinator, you'll need:

• Educated to GCSE level minimum of grade C in English and Mathematics (Essential)

• Courses in shipping

• NVQ or equivalent (preferred)
• Educated to A level or equivalent (preferred)
• NVQ / Diploma / University Graduate in Maritime Studies / Logistics (Desirable)
• Good knowledge of Standard Operating Procedures
• Knowledge of port community systems/Logistic platforms
• Proven background in shipping/logistics and customer service (Essential)
• Flexible to work outofhours when necessary/required
• Strong account management skills and experience
• Shipping (Import/Export) / Freight Forwarding experience essential

In return, we will offer ourKey Account Customer Service Coordinator:

• 25 days annual leave (plus public holidays) increasing with length of service plus an additional day over the Christmas period and the opportunity to buy/sell annual leave
• Discretionary annual bonus
• Generous pension scheme up to 26% of the total contribution

• Life assurance x

• Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
• Health plan including an Employee Assistance Programme
• Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
• Cycle to work scheme/ Season ticket loans
• Enhanced policies including Maternity & Paternity
• Employee recognition awards
• Considerable scope for personal and professional growth through the CMA CGM Academy