Service Support Advisor - Milton Keynes, United Kingdom - Winterhalter
Description
As an advisor within our Service support Team, you will liaise with colleagues such as Account Coordinators, Service call Planners and approximately 60 field-based Service Technicians.
You will also collaborate with internal colleagues within other departments.Main Accountabilities
- Log calls and update customers with ETA's/completion of the call.
- Communicate with customers about their repair calls advising of any delays/ job status
- Supporting resolution of customer complaints, quickly and patiently to achieve 'best in class' customer experience.
Essential skills, knowledge, and experience:
- Excellent telephone manner, able to remain calm under pressure
- Previous experience in an inbound customer service role
- Methodical and organised
- Able to manage time and work under pressure to tight deadlines
- Able to manage the demands of numerous tasks.
- Team player and problem solver
- Self motivated
Desirable skills, knowledge, and experience:
- Working knowledge of SAP and/or CRM software
- Experience from within the catering industry
- A B2B and/or SME background would prove a distinct advantage
Hours:
- 37.5 hours per week
- Monday to Friday: 08:30 17:00 + Weekend cover as required (on a rota)
- Hybrid Working (3 days in office, 2 days from home) after training/induction period
Benefits include:
- Contributory Pension
- Life assurance
- 25 days annual leave plus bank holidays
- Employee Assistance Programme
- Seasonal Flu Voucher
- Staff Perks & Savings Scheme
- Free Parking
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