Client Operations Manager - London, United Kingdom - bigspark

bigspark
bigspark
Verified Company
London, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

An experienced Client Operations Manager with at least 5 years of experience is needed to join our team at bigspark on a remote (work-from-home) basis.

We are a leading UK-based consultancy delivering next-level data platforms and solutions with a focuson exciting technologies, including Apache Spark and Apache Kafka.


The role will report to the Head of Delivery and will lead and manage all of bigspark's client operations activities, ensuring continued levels of delivery excellence at all times.

This is an exciting career opportunity with remarkable perks and benefits.

The role will provide you with a wide range of duties allowing you to utilise and build on your skills and experience, providing a key function to bigspark as we continue our rapidgrowth.


About Us


We provide the backbone for modern analytics to our clients through expertise in DevOps, distributed computing, machine learning and the adoption of proven open-source projects.

We specialise in backend development, infrastructure automation and performanceengineering for data workloads at scale.


Required Experience:


  • Minimum 5 years experience within a senior operational management role, preferably in a SME environment
  • Deep technical knowledge not essential, however you may have worked for a technology company or a professional services consultancy
  • Understanding of project management principles including planning, risk management and communications within agile and waterfall projects
  • Proven experience with senior client stakeholder management as well as internal and external partners
  • Experience managing Statements of Work including familiarity with managing project budgets and planning resource allocation
  • Must have excellent organisational skills, first class communication skills and the ability to manage multiple and sometimes conflicting deadlines to support the business within a fastpaced environment
  • Ability to maintain a high level of collaboration, motivation and engagement with clients and team members

Additional Experience:


  • A good team player who is also a great leader
  • A problem solver who seeks out opportunities to provide a more efficient and proactive service


  • IT skills

  • Google Workspace, Microsoft Office, Workforce management/Services procurement platforms, Xero (an advantage)

Key Responsibilities:


  • Management of all of bigspark's client operations activity, including building and managing a team in line with future company scale
  • Contribution to the creation of project delivery plans
  • Coordination of project resourcing and consultant management
  • Organise and attend client project meetings (typically remotely) where needed
  • Management of endtoend Statement of Work process
  • Actively monitor and manage existing SoW renewals and identify further opportunities
  • Document, track and maintain project information in project management tool
  • Liaison with Finance to monitor projects, reporting on progress, budget, forecasts
  • Support consultants with timesheet booking / client billables
  • Assist Finance with invoicing process
  • Liaise with People ops team to ensure compliance to client specific screening standards

Benefits:


  • Laptop
  • Generous Annual Leave
  • Discretionary Annual Bonus
  • Pension Scheme
  • Life Assurance
  • Private Medical Cover (inc family)
  • Permanent Health Insurance Cover / Income Protection
  • Employee Assistance Programme
  • A Perkbox account
  • Access to an Independent Financial Advisor
  • Remote, work from home position (UK based)


Successful applicants for this role will be required to complete pre-employment screening checks and be able to evidence a current right to work in the UK.

Sounds interesting? Please click
APPLY for immediate consideration.
More jobs from bigspark
See all jobs of bigspark