Account Coordinator - Lutterworth, United Kingdom - Cox Automotive

Cox Automotive

Verified Company

Lutterworth, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Full time Sales

Description

The Customer Hub is accountable for the delivery of customer service excellence to Cox Automotive customers across our portfolio of products and services, ensuring full delivery of contractual obligations including achieving KPI's, management of day-to-day process and reporting requirements.

Scope of Role:

The Account Co-ordinator is responsible for carrying out a range of administrative tasks to support both customer and business objectives, aiding the retention of customer relationships, through ensuring mutually agreed business objectives and service level agreements are achieved.

This role also is responsible for providing an escalation point for issues raised/observed and support with the resolution.

Objectives for Role:

Key objectives and deliverables this role is accountable for:

Communicate effectively with internal and external stakeholders always.
To act as an escalation, point for customers and to act as a conduit between the Sales team and/or Operations.
Produce vehicle updates and reports for centralised accounts.
Coordinate and monitor movements of vehicles.
Compile and distribute internal and external reports.
Receive, process, and monitor collection requests from our vendors, ensuring that all vehicles are collected within each account designated timeframe.
Responsible for maintaining and updating all systems for centralised accounts.
Develop and maintain relationships with internal customers and colleagues working together to identify and improve service delivery.
Attend review meetings / conference calls as required.
Adhoc duties or tasks as and when required to support the relationship management and retention of Cox Automotive customers.

Skills, Knowledge and Experience:

Specific skills, knowledge and experience required to be able to successfully deliver the role:

Excellent communication and customer service skills with the ability to speak with confidence to a range of customers at all levels
Great interpersonal skills with the ability to build relationships with various internal and external customers across all levels
Strong Excel skills and a good working knowledge of Microsoft Office packages
Attention to detail with a focus on quality and service
Demonstrates good business acumen
Selfdriven and selfmotivated
Excellent interpersonal skills and able to work at all levels
Able to identify sales opportunities
Able to manage and prioritise workload
Flexible with the ability to embrace change quickly
Ability to work in a fastpaced environment and to tight deadlines

STRICTLY NO AGENCIES PLEASE:

We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL.

We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's

INDAR
Cox Automotive is the world's largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers' core needs across vehicle
solutions, mobility, remarketing, funding, and retail.