Project Coordinator - Leeds, United Kingdom - thebigword

thebigword

Verified Company

Leeds, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Leeds, United Kingdom | Permanent, full-time

| £20,319 per annum

Thebigword makes the world a smaller place by breaking down language barriers, supporting global trade and helping people access goods, commerce and services in their own languages.

Founded in 1980, we provide the best translation, interpretation, localisation and language technology solutions - handling up to 50,000 worldwide assignments every day.

We're a truly global business. To us, a first-class service means meeting every client's cost, quality and delivery expectations every time.

We achieve this through our innovative language technology, elite team of skilled and professional staff who deliver every single time.

At thebigword, everything we do is underpinned by our ELITE values and we strive to be the best we can be in all that we do:

Excellence:
We commit to always doing our best, delivering excellent results consistently

Leadership:
We have the courage to shape a better future

Innovation:
We look at the problem from a different angle

Trustworthy:
We always tell the truth

Empowerment:
We empower our teams to make decisions

We currently have an exciting opportunity available for a talented Project Coordinator to join our Translations team The role will be predominantly working from home, but we do also like to meet as a team in person from time to time so there is a requirement to attend the Leeds office a minimum of once per month and on an ad-hoc basis for meetings, training etc.

As a Project Coordinator you will:

Complete team and client administration tasks to a high standard
Work to tight deadlines
Manage your time and workload effectively and seek support when needed
Build and maintain positive working relationships
Communicate effectively verbally and in writing (add 'English' if published in countries other than UK/US)
Coordinate and negotiate with resources such as linguists, DTP suppliers, internal technical specialists
Respond to linguist and supplier queries in a timely manner
Adhere to processes
Work towards the company objectives
Support with preparing quotations for clients
Manage projects end to end
Plan, schedule and daytoday supervision of projects
Some financial responsibility including managing gross margins, supplier costs authorisation, invoicing
Support all other members of the team and act as a mentor for junior team members
Troubleshoots issues and escalate as necessary
Maintains and updates relevant process documentation
Verbal and written communication with clients
Attendance at internal and external meetings
Identify and understand client requirements
Understand thebigword's technology products and support with linguist and client queries

- are IT literate
- are diligent and punctual
- are organised and methodical
- are able to work independently
- are a good communicator
- like using your initiative
- are passionate and driven to hit your targets
- are resilient
- like working in a team; sharing and celebrating successes and good practice with your colleagues
- want to work from home
- are flexible and have a positive attitude
- are enthusiastic about learning and self-development
- are detail oriented, proactive approach and able to multitask
- have customer service experience
- enjoy problem solving
- will take accountability to see complaints through to resolution
- have a desire to understand issues and resolve problems
- are confident in your decision making

It would be an added bonus if you.
Have foreign language skills
Have extensive industry experience

Why work for us?
We are a close-knit team here at thebigword and we recognise that people make our company what it is so, we reward them with excellent benefits and perks including:

Generous annual leave entitlement that increases with length of service
Healthcare cash plan
Employee assistance program
Wellbeing garden for all our staff
Home/hybrid working
Employee discounts and cashback
Free onsite parking
Apprenticeships, qualifications and development opportunities
A culture committed to diversity, equality and inclusion.

Think this role is for you?

Due to the nature of our business, all successful applicants will be required to complete a basic criminal record check.

Equal opportunities:

thebigword is dedicated to promoting and protecting the physical and mental health and wellbeing of all our staff.

We are a Disability Confident Employer, achieving level 2 of the scheme and we have signed the Mindful Employer Charter.

Should you require any reasonable adjustments for your interview please make the Careers Team aware.

Following a successful interview, if you believe you will require any reasonable adjustment for your subsequent employment with thebigword, please discuss this with your manager as soon as possible to allow us to implement your adjustments prior to you joining us.

thebigword is committed to encouraging diversi