Customer Services Advisor - Motherwell, United Kingdom - Foundever

Foundever
Foundever
Verified Company
Motherwell, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

About Us


As a global leader in end-to-end customer experience (CX) products and solutions, Foundever partners with the world's best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touch points.


With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions - including self-service, artificial intelligence (AI), automation and data-driven analytics - with the expertise, emotion and empathy of our people to Create Connection.

Value Conversation.


Job Summary

Are you looking for a new challenge? Do you pride yourself in delivering excellent customer service in a fast paced and rewarding environment? If so then this could be the role that you have been looking for. We have an exciting opportunity to work from home on an exciting new campaign. As part of the Foundever team you will be hardworking, fully committed to your role and enjoy the benefits that come with working in part of a like minded team.

Primary Job Responsibilities

  • Dealing with inbound / outbound calls in a quick and timely manner
  • Take ownership of any challenging calls and use appropriate methods to resolve
  • Attention to detail accurately recording and updating client systems
  • Manage and protect customer information, in line with GDPR
  • Proactively keep knowledge up to date using online approved training resources in line with campaign needs

Knowledge/Abilities/Skills

  • Experience of handling customer contacts and resolving customer enquiries.
  • Excellent communication skills both written and oral
  • Ability to work as part of a team, support colleagues and promote excellent team spirit.
  • Ability to plan and organise time and tasks effectively.
  • Expertise in the use of a PC with experience of using office automation tools such as outlook, word, excel.

Benefits

  • Ongoing training and support
  • Work kit provided
- need suitable WIFI

  • Progression opportunities within Foundever

Contract Terms

  • Full time positions (37.5 hours per week)
- £10:90 per hour

  • Weekly Pay
  • Paid Training
  • Temporary Contract

Operational Hours
Monday-Friday: 9am-6pm

Saturday-9am-1pm

maxgb12


Job Types:
Full-time, Temporary contract


Salary:
£10.90 per hour

  • Do you have the ability to work from home with suitable broadband connection?

fiExperience:

  • Customer service: 1 year (required)

Work Location:
Remote


Primary Job Responsibilities

  • Book/cancel/amend Vaccination Appointments
  • Inbound phone role
  • Find nearest Test Centre for Customer
  • Help with technical issues online

Skills/Knowledge/Abilities

  • Call Center experience a plus

Education

Experience Target

  • Answers inbound calls within guidelines/goals established by the client and management. Consistently achieves call quality score goals in order to meet client and customer satisfaction goals.
**Specialized Certifications
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