Service Manager, Automotive Retail - London, United Kingdom - Additional Resources Ltd

Additional Resources Ltd
Additional Resources Ltd
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Service Manager, Automotive retail

Location:
London

Salary:
£35K - £40K DOE
***This is a fantastic opportunity for a
Service Manager to join a rapidly growing Supercar Showroom, taking on responsibility from day one. You will be a pivotal member of the team, booking in retail work, servicing existing and new clients, and managingthe workshop to efficiently process internal work.


Job Requirements:


  • Meet and greet customers, qualify work, and identify customer's additional needs at vehicle dropoff
  • Issuing jobs to the workshop staff; prioritising where necessary.
  • Manage the handover and administration of Customer Service Vehicles.
  • Explain the work carried out on the vehicle ensuring customers full understanding and authorisation.
  • Manage any necessary liaison with other department managers.
  • Understand and adhere to manufacturers service requirements.
  • Maintain relevant CRM systems, ensuring accuracy at all time
  • Monitor customer satisfaction score and ensure that expected levels of performance are achieved
  • Deal promptly and empathetically with customer complaints, ensuring effective resolutions are reached
  • Ensuring parts are procured efficiently in a cost effective manner.
  • Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work.
  • Conduct telephone activity to maximise workshop activity with MOT and service reminder calls etc.
  • To discuss and upsell additional work to the customer, where appropriate.
  • Carry out external inspections where necessary prior to handover to customer
  • Liaising with the Customer Service department regarding vehicle handovers.
  • Authorising expenditure on rectification and preparation work.
  • Authorising all staff hours and overtime on a weekly basis.
  • Improving efficiency within the vehicle repair workshop

As Service Manager you will have:

  • Have minimum 3 years experience in a supervisory role within an automotive Service department
  • Proactively drive continuous improvements to processes to ensure an exceptional level of customer service is always delivered.
  • Are confident in handling and resolving customer issues, dealing personally with any escalations.
  • Are an excellent communicator who is comfortable liaising with stakeholders at every level of the business.
  • Are passionate about developing their team and experienced in performance management.

Benefits:


  • Statutory pension scheme.
  • Onsite company gym.
  • Employee Assistance Programme.
  • 28 days holiday, including Bank Holidays.
  • Working 5 days a week, from Monday to Friday.
  • Be amongst the most prized vehicles manufacturers have to offer, gaining an insight into the luxury supercar/hypercar market.

The salary advertised on Dependent on Experience.
**_Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003._
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