Team Leader - Cardiff, United Kingdom - Infinity Trampoline Park Cardiff

Infinity Trampoline Park Cardiff

Verified Company

Cardiff, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Infinity is a freestyle indoor trampoline park based just off Newport Road catering to up to 10,000 visitors a month.

We are looking for an energetic Team Leader who can lead from the front, efficiently manage a team, and has great attention to detail in all aspects of our standards.

Our customers are of all ages, and someone who can keep both the kids and their parents happy is a must

We're the highest-rated trampoline park in Cardiff, and we want to keep improving and refining to give our customers the most memorable experiences at Infinity.

Main Purpose

Run allocated shifts to motivate, coordinate and lead a team of staff to deliver an excellent customer experience
Manage the completion of daily operational procedures with a view to maintain full compliance within the standards set by our insurers and H&S regulations
Plan, coordinate and maintain the upkeep of facilities and general maintenance of the park
Support the management team to implement and manage company policies, procedures and controls to ensure the efficient and profitable running of the park

Duties

Lead a team of a staff to operate the park on allocated shifts
Monitor staff workloads, assign tasks and ensure they are completed to a high standard, organise staff breaks and amend start/finish times in line with customer demand
Maintain a high profile throughout the park and respond positively to customer needs, expectations and comments
Undertake staff duties on Court, Front of House and Café as required
Monitor the security, upkeep and hygiene of the building during all opening hours
Ensure that the facility is cleaned, opened and closed in accordance with procedures
Ensure checklists and reporting documentation is completed correctly and sign off as required
Undertake cash and transaction reconciliation, ensure cash security is maintained and financial procedures are complied with; cash up all tills at the end of each shift and prepare cash for banking, ensure all deposits are stored in the safe
Provide information, instruction, induction and training to staff to ensure they fulfil their roles in an efficient and safe manner
Ensure the performance management protocols are implemented and followed correctly
Implement company policies and procedures under the guidance of the senior management team
Enforce all aspects of health and safety for staff and customers in line with park rules and company policies
Handle first aid incidents in a calm, friendly and approachable manner
Deliver basic first aid treatment to a casualty if required
Complete the correct documentation and conduct investigations into all internal incidents
Follow the Insurer's incident reporting procedure, completion of RIDDOR reports and analysis stats to provide recommendations for future improvements
Ensure all areas of the park are presented and maintained to a high standard at all times rectifying any issues as they arise
Plan, adhere and deliver schedules and set routine programmes of cleaning and maintenance for the park
Conduct weekly and monthly maintenance checks of the trampoline court and carry out any repair work as required
Plan and coordinate all installations of equipment, refurbishments and any other maintenance work on an adhoc basis
Manage the upkeep of equipment and supplies to meet health and safety standards
Inspect the building to determine the need for repairs or renovations on a weekly basis
Log and document all maintenance checks and work completed using the Maintenance Log Book and Maintenance Activity Reports
Prepare a monthly report on all maintenance checks and work for the Managing Director and Marketing Manager

Key Performance Indicators

Positive reviews from customers on online platforms
Facebook, TripAdvisor and Google Reviews
Opening and closing checklists, café documentation, temperature logs, management reports completed and signed off daily
Cashing up procedure completed correctly and outage of tills as mínimal as possible
All staff fully competent and knowledgeable of their role; completion and sign off of all training documentation
Performance management protocols implemented and followed correctly
H&S policies, park rules and first aid procedures implemented and followed correctly
The park cleaned and presented to a high standard in line with cleaning protocols
Completion and sign off of facilities and maintenance documentation and reporting in line with schedules

Team Leader or Duty Manager experience preferable but not essential.

First Aid Trained preferable but not essential

Job Type:
Part-time

Salary:
From £10.50 per hour

Ability to commute/relocate: