Customer Support Executive - London, United Kingdom - Hire Group

Hire Group

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Central London

Title:
Customer Support Executive

Job Description:

We are currently seeking a motivated and customer-oriented individual to join our team as a Customer Support Executive. As a Customer Support Executive, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:

Troubleshoot and resolve customer issues in a timely and effective manner.
Document all customer interactions and resolutions accurately in our system.
Follow up with customers to ensure their issues have been resolved to their satisfaction.
Collaborate with other team members and departments to ensure customer needs are met.
Identify opportunities for process improvement and suggest solutions.

Requirements:

High school diploma or equivalent; some college coursework preferred.
12 years of experience in a customer support or related role.
Excellent communication skills, both written and verbal.
Strong problemsolving skills and the ability to think on your feet.
A customerfirst attitude and a commitment to providing exceptional service.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office and experience with customer support software preferred.

Salary:
£20,000.00-£24,000.00 per year

Benefits: