Contract Support Analyst - Hertfordshire, United Kingdom - Absolute Executive Search

Absolute Executive Search
Absolute Executive Search
Verified Company
Hertfordshire, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Absolute Executive Search are looking for a Contract Systems Analyst to join a growing organisation based near Stanstead.


The Contract Support Analyst will be responsible for providing technical assistance and support to users as they navigate and utilize the CRM platform.

This includes answering user questions, troubleshooting issues, and helping users understand and makethe most of the CRM's features and functionality.


Responsibilities:


  • Provide technical support and assistance to users of the Microdec Profile CRM platform
  • Answer user questions and troubleshoot issues as they arise
  • Assist users in understanding and utilizing the various features and functionality of the CRM
  • Monitor user activity and identify areas where additional support may be needed
  • Document and track user inquiries and issues
  • Participate in the development and implementation of training materials and programs for users
  • Contribute to the continuous improvement of the CRM platform and user experience
  • Utilize PowerBI to create and maintain reports and dashboards for the CRM
  • Use SQL to extract, manipulate, and analyse data from the CRM

Requirements:


  • Experience working with CRM systems, preferably Microdec Profile
  • Strong customer service and communication skills
  • Ability to troubleshoot technical issues and find solutions
  • Proficiency with Microsoft Office suite, including PowerBI and SQL
  • Experience working in a technical support or customer service role
  • Ability to work independently and as part of a team
  • Attention to detail and ability to prioritize tasks effectively
  • Experience with PowerBI and SQL is highly preferred.

Hours:

  • 8.30am to 5.30pm Monday to Friday Hybrid working is offered.

Salary/Pay:
- £45000 to £60000 (Or equivalent in day rate.)

This is a contract role for a minimum of 3 months.
More jobs from Absolute Executive Search
See all jobs of Absolute Executive Search