Claims Handler - Dartford, United Kingdom - Egis

Egis

Verified Company

Dartford, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

General information:

Organisation :
Egis is an international player active in the consulting, construction engineering and mobility service sectors.

We design and operate intelligent infrastructure and buildings capable of responding to the climate emergency and helping to achieve more balanced, sustainable and resilient territorial development.

With operations in 120 countries, Egis places the expertise of its 18,000 employees at the disposal of its clients and develops cutting-edge innovation accessible to all projects.

Improving people's quality of life and supporting communities in their social and economic development, whilst drastically reducing carbon emissions and achieving vital 2050 net zero targets, that's our purpose.

Reference :

Position description:

Job title:

Claims Handler

Contract type:

Permanent contract

Business Line specific context:

Egis is a leading global consulting, construction engineering and operating firm.

We work together with our clients, across every aspect of transport, energy and the built environment to build a more balanced, sustainable and resilient world.

The Egis Group has over 50 years' experience and a team of 16,000 employees in over 100 countries around the world.

Joining our Group means, above all, sharing our values as a people-first company, strongly committed to sustainability and innovation.

In the UK we're proud to be delivering some of the most iconic projects which help connect people, protect our environment and meet emission reduction targets.

From motorways to tramways, nuclear power plants to smart cities, clients choose us to help them solve their most complex challenges - delivering climate-responsible growth that meets the needs of communities, industry, and the planet.

Job description:

The M25 is one of our Flagship projects in the UK It is the most used part of the UK Strategic Road Network with it seeing over 200,000 vehicles per day and it's a critical infrastructure asset for personal and goods vehicles into and around our capital.

The network includes around 800 structures and 5 tunnels, so it requires high levels of performance, constant improvement and repairs to keep it operating smoothly.

We've formed a Joint Venture project called Connect Plus Services (CPS) to work with our partners to widen, operate and maintain the M25 under a 30-year contract and are looking for a Claims Handler to support the management of all claims generated for the repair of damage across the network.

Key responsibilities:

Manage claims to ensure they are continually progressed and actioned accordingly.
Effective and efficient Claims handling and Credit control in a target driven highway services operating environment.
Collection and processing of information relating to all types of claims.
Support the process of the reimbursement of costs to third parties for damage incurred whilst on the network ("red claims").
Support the process of the recovery of repair costs from damage caused by third parties whilst on the network ("Green claims").
Provide exceptional customer service to all customers (internal and external).
Prepare claims documentation and correspondence to answer all points of claim.
Negotiate settlement of claims with insurer and public.
Chase outstanding invoices and report on claim progress as requested.
Respond to queries coming into the Claims Team in a timely manner.
Work to achieve targets and objectives set by the Claims Management Team.
Comply with all claims processes, policies, controls, and regulatory framework.
Put forward improvement proposals where appropriate implementing LEAN where applicable.
Any adhoc tasks as instructed by Management Team.

Profile:

Experience of working in a credit control, administration or claims management environment preferably with knowledge of highways services or insurance sector.
Good verbal and written communication skills.
Excellent computer and administrative skills.
Diploma in a relevant field preferred but not essential (CII, CILA, CICM or equivalent legal background or training to provide understanding as to Claim liability).

Behaviours:

Customer Focus:

Is dedicated to meeting the expectations and requirements of internal and external customers Actively collects customer information and uses it to improve services and solutions.

Manages the experience of customers to ensure positive relationships are established and maintained.

Focus on Excellence:
Willing to go the extra mile to exceed expectations. Continually searches for ways to add value and take performance to the next level.

Teamwork & Collaboration:
Puts aside personal agendas to work for the benefit of customers and suppliers and other stakeholders. Proactively builds knowledge through sharing knowledge, ideas and expertise with others.

Respect:
Recognise and value our customers and people by encouraging and engagin