Administrator Apprentice - Leeds, United Kingdom - CT Skills

CT Skills
CT Skills
Verified Company
Leeds, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title
:
Administrator Apprentice (Account Management Team)

Apprenticeship Qualification:
Business Admin Level 3

WHO is it with?
THEBIGWORD

Company Address:
The Brainworks, Unit 4,

Royds Close,

Lower Wortley,

Leeds,

LS12 6LL

Working Hours: 9am - 5.30pm (1-hour unpaid lunch), An opportunity for home working after 6 months


About The Employer:

We're one of the top 16 Language Service providers globally and the largest Interpreting services provider in Europe. More importantly we are a conscientious employer with a great community.

We provide the best translation, interpretation, localisation and language technology solutions for businesses, the public sector and individuals - handling up to 50,000 worldwide assignments every day.


About the Department:
Interpreting Operations is the team that links our clients to the right linguist.

We help supply global interpreting (spoken) services to our clients by making over 10,000 face-to-face bookings and 140,000 telephone interpreting calls every month Our team provides quality support to our clients and our highly skilled linguist community to ensure customer needs are accurately matched to the skills they require.

Our team take time to understand our clients' needs and to find them a resolution by matching them to the linguist they need.

Our team operates 24/7/365 to make sure we are there whenever our clients need us. That means we can offer a variety of shift patterns to suit almost everyone's needs.


About the Team:

Sourcing - this team will ensure we can provide a linguist for a pre-booked appointment. This can range from a Court date to a business meeting. The team will receive details from the client regarding their requirements and the sourcing team will exhaust our pool to match the appropriate linguist to the job.


Helpdesk - These guys are our customer service team - working on both inbound and outbound calls. They have to be able to respond quickly to situations as they don't always know what the next query is that will arise - but they can adapt and are determined to find a solution


All of our teams work closely together and are supported by Team Managers, Real Time Analysts and our technology division.

They take responsibility for each call/booking they are assigned and have a lot of autonomy but in turn, support is there when it's required.


About the Role (Brief Overview):

This is a fantastic opportunity to join one of the top 16 Global language Service Providers.

Your role will be key in supporting the Interpreting Operations Teams with daily duties and providing an outstanding service to our clients.


And Day to Day?.


You will be Responsible for:

  • To identify clients needs and find an appropriate solution to their query
  • To understand the workings of thebigword Interpreting Operations department to be able to provide a swift resolution to queries.
  • To source appropriate linguists for clients requirements whilst providing consistent updates
  • If a customer is unhappy, to try and reassure them and escalate any serious concerns as necessary
  • Provide realtime customer care to clients and linguists
  • Build positive relationships with both clients and linguists
  • Create effective communication channels with all Interpreting Services team members and thebigword departments
  • To manage your own workload effectively whilst working remotely and seek support from your manager when needed
  • To identify and escalate priority issues to operations management
  • Maintain Inbox queries
  • Creating new contacts for both interpreting and translation
  • As you develop and grow in confidence we will provide you with the opportunity to:
  • Support with the training and on boarding of new starters
  • To build client relationships, ensuring business retention and identifying new opportunities
  • Become multiskilled across all interpreting management systems
  • Take ownership of a project/ringfenced task within your department

Skills Required:


  • Communication skills
  • IT Skills
  • Attention to detail
  • Organisation skills
  • Problem Solving skills
  • Administrative skills
  • Team working
  • Initiative
  • Patience

Minimum Qualifications Required:


  • GCSE
  • English and Maths (Grade C or above)

And the Long-Term Opportunities?


As with any apprenticeship opportunity - if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business.


Company Benefits:


  • 31 days of annual leave (Inclusive of BH)
  • Healthcare cash plan
  • Employee assistance program
  • Wellbeing garden for all our staff
  • Home working
  • Flexible working
  • Employee discounts and cashback
  • Free onsite parking
  • Development opportunities
  • A culture committed to diversity, equality and inclusion

Job Types:
Full-time, Apprenticeship


Salary:
£5.00 per hour


Schedule:

  • 8 hour shift
  • Monday to Friday

Application question(s):

  • PLEASE NOTE: This is an Apprenticeship Opportunity.
If t
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