Senior Service Designer - London, United Kingdom - OFGEM

OFGEM

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Details:

Reference number:

Salary:

- £45,614 - £62,699- £45,614 - £58,519 (National) £48,331 - £62,699 (London). Please ensure that you read the Pay and Reward information for civil service and internal colleagues before applying.

A Civil Service Pension with an average employer contribution of 27%
Job grade:

Grade 7

Level 2b
Contract type:
Permanent
Fixed term
Length of employment:
2 years
Business area:
OFGEM
Eserve
Type of role:
Digital
Project Delivery
Working pattern:
Flexible working, Fulltime
Number of jobs available:
2Contents

Location

About the job

Benefits:

Things you need to know

Location

Cardiff, Glasgow, LondonAbout the job

Job summary:

Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable and environmentally sustainable energy supply.

We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system - a goal that everyone wants to achieve

In this role, you'll collaborate with Product Managers and Service Owners to develop design concepts and oversee their execution, leading projects of varying complexity.

You'll support service design practices, contribute to the Ofgem User-Centred Design (UCD) community, and elevate service design understanding across the organisation.

Your tasks include producing and maintaining design documents, guiding the design strategy for services, and ensuring smooth collaboration with cross-functional teams for effective project delivery.

Additionally, you'll streamline UCD processes and facilitate a seamless transition to operational delivery.

Join us to be at the forefront of shaping the future of energy regulation and sustainability with newly created roles designed to enhance our in-house Service, User Design, and Interaction Design capabilities.

As part of a wider network within Ofgem, you'll have the opportunity to work on high-profile Net Zero Projects, enjoying autonomy in your role while contributing to the development of the function and mentoring junior staff.

We offer extensive learning and development opportunities within the DDaT Profession, flexible hybrid working arrangements with one day a week remote work, and a friendly, collaborative environment.

This is your chance to gain significant exposure to the GDS function and the energy sector, making a tangible impact on a carbon-neutral future.

At Ofgem, we pride ourselves on our inclusive culture that celebrates the diversity of our team, encouraging innovation and ensuring we effectively represent the interests of the consumers and communities we serve.

Job description:

Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable and environmentally sustainable energy supply.

We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system - a goal that everyone wants to achieve.

The senior interaction designer will also align and support the growth of the interaction design community in Ofgem, providing guidance, support and mentorship for more junior designers.

As a senior practitioner, you will:

work with Product Managers and Service Owners to develop design concepts

- set direction and assure the quality of design delivery across teams
- lead interaction design on multiple or highly complex services

A key responsibility of this role will be driving best practice in interaction design, and advocating for an accessible, user-centred approach to development.

As a Senior Interaction Designer you will:

support and mentor junior designers

- advocate for accessibility and inclusion in development and delivery
- develop consistent ways of working, in collaboration with other user centred design disciplines
- facilitate the development of best practice

Key Responsibilities

Support interaction design activities on projects across Delivery & Schemes
Drive interaction design best practice across Digital & Schemes, representing interaction design
Manage and mentor designers
Grow and support interaction design in the Ofgem UCD community
Support and mentor other UCD roles to have a better understanding of interaction design
Increase awareness and understanding of interaction design across Ofgem

Key Outputs and Deliverables

Work with the Principal Designer to support the development of clear and efficient ways of working for User Centred Design
Develop and implement frameworks and templates contributing to best practice
Embed interaction design in the development of new services and products
Develop and maintain design artefacts for projects and products

Person specification:

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Professional experience in interaction or UX design role (LEAD):