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  • Diabetes Booking Clerk - Royal Tunbridge Wells - Maidstone and Tunbridge Wells NHS Trust

    Maidstone and Tunbridge Wells NHS Trust
    Maidstone and Tunbridge Wells NHS Trust Royal Tunbridge Wells

    1 month ago

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    Description

    Job Summary

    The Nursing Allied Health Administration Unit seeks a dedicated individual to work within their Diabetes administration Team, focusing on outpatient appointment bookings and clinic management. This varied role requires excellent communication skills, especially when interacting with the general public, as well as providing an efficient and effective service.

    You will be working closely with members of the Diabetes team to ensure patients are seen in a timely manner. IT literacy, meeting deadlines, and attention to detail are essential skills for this position. Knowledge of Patient Administrative System (PAS) is highly desirable but not necessary, as training will be provided.

    To succeed in this role, you must be methodical and organized in your approach, thriving on the opportunity to make a genuine difference in patient care.

    Main Duties

    1. In conjunction with the administration teams, add patients to relevant waiting lists within specified timescales and guidelines.
    2. Assist Senior Booking Clerks in managing waiting lists for groups of consultants using Patient Centre, adhering to Trust and Government policies.
    3. Monitor PTL (Patient Target List) daily to prevent breaches of Government Access Targets.
    4. Book and coordinate clinics, ensuring hospital staff awareness and relevant health records availability.
    5. Maximize outpatient clinic capacity while considering clinical staff availability.
    6. Arrange additional resources, such as interpretation services, for individual patient appointments.
    7. Handle non-clinical queries from patients, carers, general practitioners, and administrative teams.
    8. Add, remove, and modify patients on waiting lists as necessary.
    9. Stay up-to-date with technological advancements and PAS developments affecting outpatient and inpatient services.

    About Us

    Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey.

    We provide general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. Our dedicated team of over 8,000 staff offers specialized cancer services to over two million people through the Kent Oncology Centre.

    Fordcombe Hospital, near Tunbridge Wells, joined our trust in October, offering planned care services, including operating theatres, diagnostic services, and consultation/treatment rooms.

    We strive for flexible working arrangements, whether it's adjusting hours or exploring other flexible options. We want to work with you to find the best solution for you, our patients, and the Trust.

    Joining us includes a comprehensive benefits package:

    • At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
    • Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits.
    • Blue Light card eligibility.
    • Additional benefits can be found in the benefits documents below.

    Qualifications

    Essential

    • Good standard of general education, 5 GCSEs or equivalent, including Maths and English.
    • NVQ2 or equivalent experience.
    • Good level of written and spoken English.

    Experience

    Essential

    • Administrative experience.
    • Competent using Microsoft Office and Excel.
    • NHS administration experience.

    Desirable

    • Excel spreadsheet skills.

    Knowledge

    Essential

    • Knowledge of patient centre system or similar system.
    • Waiting list experience.
    • Knowledge of Trust Access and Policy.
    • Awareness of national patient access targets.

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Royal Tunbridge Wells