Customer Support Agent - Bristol, United Kingdom - Next Level Training

Next Level Training

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client is is a mobility specialist dedicated to bringing the best user experience to its customers through its innovation, service and technology.

Their customers are at the heart of everything they do, and we don't settle for anything less than excellence.

This is an apprenticeship vacancy in

Customer Service:

You will enjoy a unique on the job training programme that will help you to achieve your full potential.

Key Responsibilities:

Host courtesy calls, welcoming customers to the Muick Sandy Family.
Work closely with other colleagues to ensure smooth transitions for customers throughout the customer journey.
Distribute all out of office calls to the relevant department.
Support with admin tasks.
Ensure all customer profiles are kept up to date.
Answer all inbound calls.
Appropriately escalate complaints if/when received.
Support with admin tasks.
Ensure all customer profiles are kept up to date.
Answer all inbound calls.
Appropriately escalate complaints if/when received.

Requirements:

Call Centre experience preferred but not required
Strong written and verbal communication skills
Strong organisation skills.
Be able to pass a criminal background check and random drug screening
Enjoy working as a team
Able to take direction from colleagues
Have a strong work ethic with reliability and dependability.

Next Level will work closely with you to complete your Level 2 Customer Service Apprenticeship. We can hire apprentices at any time and hold regular workshops for those on the course.

These workshops occur once every 2 weeks both online and in our academy in Bristol City Centre.

You will get specific 1-2-1 tutoring and regular reviews between your tutor, manager and yourself to ensure you are meeting deadlines and staying on top of your work.

If required, we can also provide Functional Skills in maths and English throughout your apprenticeship.

Job Types:
Full-time, Apprenticeship

Salary:
£7.00-£9.00 per hour

Expected hours: 37.5 per week

Schedule: