Order Desk Administrator - London, United Kingdom - Exponential-e

Exponential-e

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Exponential-e
Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer.

Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.

We're a company of innovators who think big and achieve bigger Our people are crucial to the continuing success of our company.

From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.

Overall purpose of the job:

Support all Pre and Post Order Management, managing orders to completion and hand over to Service Delivery for implementation to live/billing.
Increasing Customer Experience, Satisfaction, Loyalty and Spend with Exponentiale through the timely and efficient management of customer orders.

Key responsibilities for this job:

Ensuring all detail is correctly entered on presigned Order Forms by following company approved Document Checklists
Create Order Forms and SD's on behalf of ACM via forecast
Amending of presigned Order Forms on behalf of ACM's
Supply account information from OSS
QeQ amendments
Ensure all supporting Order Documentation is correct and completed
Processing Sales Orders
Track all orders through the system ensuring that escalated orders are prioritised accordingly.
Coaching and training Sales teams on understanding and following process
Ensure that the order is completed through Post Sales in line with Post Sales KPI's
Ensure any errors are swiftly dealt with and corrected
Reporting on order rejection
Ensure Orders are sold in line with the Sales Engagement Rules
Maintaining the relationship with customers and Service Delivery by communicating precise and accurate information regarding sales wins
Update internal databases as required
Being the focal administrator for Order Desk. CRM system and to continuously update information into the database.
Liaising with different areas in the business and customers

Knowledge and experience required:

Experience of providing administration support to a sales team and understanding of all sales processes in place
Ability to manage situations and people involved within these
Ability to prioritise tasks with company processes
Excellent communication skills required
Good working knowledge of Excel, Word and PowerPoint is essential
Well organised and selfmotivated team player
Effective communication skills and an excellent telephone manner
Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
A strong attention to detail and a task finisher

Our People
Our people are what makes Exponential-e Group the company it is today.

This year's employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation.

Learning and development are fundamental parts of daily life at Exponential-e.

From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape.

Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity.

The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met.

Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.