Customer Service Administrator - Stowmarket, United Kingdom - Muntons plc
Description
The Job:
In this role you will be a first point of contact and provide outstanding customer service to all Muntons plc customers, agents and distributors.
Key Duties:
- Receiving and processing orders from customers, agents and distributors on SAP S4Hana system for both export and domestic customers.
- Liaising with our logistics partner to booking deliveries worldwide.
- Complete customs entries on Descartes eCustoms (HM Customs) after details have been received from the freight forwarder.
- Preparing and issuing final documentation for customers.
- Liaising with warehouse and planning to ensure that the customer will receive the product in an appropriate and timely manner.
- Actively communicate with customers to ensure they are made aware of any changes relating to their orders/delivery and to support ongoing sales.
- Issue credit and debit notes for customers as and when required
- Carry out all ad hoc aspects of customer administration.
- Raise customer complaints through SAP.
- Manage complaints from approval to resolution.
- Provide timely updates to customers during complaint investigations and act as a link between internal departments and the customer.
- Provide sales data by customer for sales manager.
- Assist in handling all enquiries from customers, agents and distributors.
- Cover for team members whilst on holiday or during sickness and encourage team working.
- Proactively assist and encourage other members of the team.
- Proactively recommend improvements, which contribute to improved customer service and team effectiveness.
- Be able to thrive in a busy office environment with a key focus on customer service.
- A minimum of three years working in an office environment.
- Have good knowledge of export shipping documentation.
- A good team player.
- Flexible and adaptable to meet the demands of this busy role
- Friendly and professional.
- Well organised and have the ability to work efficiently to meet deadlines.
- Computer literacy with SAP experience and export are preferential.
We Offer:
- Completive salary, reviewed annually
- Company profit based bonus
- Company pension contribution at 5%
- Health Cash Plan with Reward Scheme and Employee Assistance Programme
- Life assurance
- Flexible working arrangements
Job Types:
Full-time, Permanent
Salary:
£24,000.00 per year
Schedule:
- Day shift
- Monday to Friday
Work Location:
One location
Reference ID: 190201INDX
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