Night Team Member - Leeds, United Kingdom - Ibis Leeds Centre
Ibis Leeds Centre
Leeds, United Kingdom
Verified Company
1 week ago
Description
Job Description:
- Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information, carry out reception night duties and deal with guest complaints
- Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
- Maintain strict security procedures to ensure guest confidentiality and safety
- Deal with possible book outs and maximize Hotel occupancy
Work Experience
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during checkin, checkout and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit card transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
- Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
- Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Attend to other duties as requested by Management and Supervisors
Benefits:
With over 5000 hotels globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.