Private Patient Administrator - Nottingham, United Kingdom - Nottingham University Hospitals NHS Trusts

Nottingham University Hospitals NHS Trusts

Verified Company

Nottingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Deal with telephone queries ensuring the callers needs are clearly established, accurate messages taken and passed on promptly. To ensure any follow-up actions are undertaken and the caller is kept updated of outcomes. Maintain excellent customer relations with clinical staff, insurance companies, and NUH colleagues in dealing with private patients. Liaise and advise all departments within the Trust with regard to Private Patient Legislation and internal policies and procedures.

Liaise with insurance companies to determine authorisation and level of cover for intended procedures.

Provide details of self-pay quotations, liaison with clinicians, nurses and the admin team to ensure all aspects of care are captured and provided to the finance team for billing purposes.

Ensure payment is received in advance of treatment for all self-pay patients and for any patients who fail to provide payment or insurer details, escalating to the Team Leader or Service Manager, where applicable.

Take payments from patients both in person and over the telephone, in line with the Private Patient Standing Operating Procedure (SOP).

Meet and greet and escort patients to relevant department. To assist in the invoicing of private self-funding patients. Chase unpaid invoices, passing these to the Trust debt collectors, as appropriate. Ensure that all private patients are labelled accordingly on Careflow.

Run reports on Careflow as required, identifying all current patients listed as private. Action reports of potential private patients provided from Data Quality. Provide low level analysis of these reports and action queries of the appropriate level. Liaise with patients, other trusts, commissioners, insurance companies, as required.

Ensure that all documentation is filed and maintained in a manner compliant with confidentiality and audit requirements. Keep all electronic files updated to ensure colleagues have the correct, up-to-date information at all times.

Use initiative and experience in medical terminology to ensure that accurate information is recorded on the IT system regarding patient information.

Ensure patient pathway processes are adhered to in accordance with Access Policy and SOPs.

Support the Team leader and Service Manager maintaining finance and data quality reports and data systems dealt with in a timely manner.

Ensure all clinic and patient cancellations are dealt with in a timely manner and are communicated both internally and externally to the relevant parties.

Communicate and work in partnership with all members of the administrative and clinical teams. To ensure that information relating to current guidance and legislation is kept up-to-date.