Customer Relations Advisor - London, United Kingdom - Nimax Theatres

Nimax Theatres

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Relations Advisor
Job description

Job title:
Customer Relations Advisor

Business unit:
Box Office/ Ticketing

Responsible to:
Customer Relations Supervisor

Key internal contacts:
Box Office Operations Manager

Box Office Supervisors

Access and Education Officer

About Nimax Theatres

Owned by Nica Burns and Max Weitzenhoffer, Nimax Theatres is an entrepreneurial and innovative organisation that owns and operates six theatres in the heart of London's West End - the Apollo, Duchess, Garrick, Lyric, Palace, and Vaudeville.

Additionally, Nica Burns has built an exciting new flexible theatre located at the top of Charing Cross Road, sohoplace, which has a close operational relationship with Nimax Theatres.

Our theatres currently have a combined capacity of 5,600 seats and, in addition to hosting some of the UK's most critically acclaimed and successful plays and musicals, present a busy and varied programme of comedy, concerts and children's theatre.

We are a unique, diverse, loyal team founded on respect.

We are here to put on great shows that people want to come and see, and deliver a fantastic experience in beautiful buildings.

About this role
To work as part of a team to deliver a first class service and high standards of customer care.

Key duties and responsibilities

Customer Relations / Call Centre Duties

Assist with Access and general enquiries about facilities, activities and events.
Be familiar with all information pertaining to current and future performances.
Process redeemed SOLT Theatre Tokens.
Capture patron details in compliance with data protection policies and systems.
Batch print and despatch tickets
Cross sell theatre tickets within the Nimax Theatres group in line with the Company's procedure.
Attend in house and externally organised training sessions as required by the Company
Exercise total confidentiality, discretion and integrity regarding information acquired as a result of the position held in the ticketing department.
To cover Box Office across the group as and when required.

Health and Safety

Participate in and comply with arrangements laid out in the Company's Health and Safety Policy and other related method statements, risk assessments and policies.
Participate in and comply with arrangements laid out in Fire Risk Assessment and Evacuation Plan including training and rehearsal drills.

Person specification

Essential
Exceptional communication and customer service skills
Excellent time management and experience working to deadline
Desirable
Experience in a theatre environment
West End or Regional
Knowledge/use of NLiven or similar Ticketing Software

Key Terms:

Salary:
BECTU pay rates apply

Hours: 40 hours per week - 4 x 10 hour shifts, Monday-Sunday

Please submit a CV and covering letter outlining your suitability for the role.

Closing date: 16th June 2024 at 11:59pm.
Interviews will be held week commencing Monday 24th June 2024.