Enquiry Handling Adviser - Nottingham, United Kingdom - nottingham trent university

nottingham trent university

Verified Company

Nottingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Build a Rewarding Career

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Doing things differently

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This role will have accountability for high levels of customer service and working under the Enquiry Handling Team Leader within the University's Central Enquiry Handling team, ensuring a seamless customer journey and maintaining continual improvements in the service for students, staff and the wider NTU community.

Following its success, the team engaged in helping other service departments around the university.

We are able to help the enquirer at the first stage of contact, rather than passing the enquirer on to other departments, making the NTU Enquiries team a fast and efficient service.

This role is for 18.5 hours per week; Wednesday - Friday.

Closing Date

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Monday 10th April

Interview Date

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Thursday 20th April 2023

Join Us

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We provide a range of core and additional voluntary benefits, discounts, and savings for all colleagues. They're flexible and adaptable to your lifestyle

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Generous annual leave package of 25 days per year plus statutory bank holidays and an additional 5 University closure days pro rata.
Excellent Pension Scheme.
Bonus for exceptional performance and contribution.
Part time, hybrid, and flexible working.
Voluntary benefits such as travel season tickets.
Gym membership for colleagues and their family members.
Comprehensive training & development programmes.
And a whole lot more

About NTU

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Please note that this role is covered by the Rehabilitation of Offenders Act and successful applicants will be asked to declare any unspent criminal convictions._