Inbound Customer Service Advisors - Sheffield, United Kingdom - Selecto Recruitment Solutions

Selecto Recruitment Solutions
Selecto Recruitment Solutions
Verified Company
Sheffield, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Service Representative - Financial Services

Location:
Sheffield (city centre)


Salary:
£24,500 per annum


Hours of work:
Monday to Friday between 8.30am to 7.00pm - rota across 2 shifts. 2 Saturdays per month, 9am-2pm. A day off is given in the week if a Saturday is worked.

Summary of Position

This is unrivalled opportunity to join a vibrant and rapidly expanding team as a Call Centre Customer Service Agent.

You need to be able to demonstrate a good understanding of front-line customer service and will become the first point of contact betweenthe company and potential or existing customers.


You will be working on up to date and delinquent accounts with the aim of delivering both in a customer service role and collecting any arrears, ensuring that sustainable and affordable repayment plans are agreed.

The ideal Customer Service Advisor willbe able to strike a balance between providing a high level of customer service, problem resolution and collection of outstanding debt.


You will be flexible in your approach to customer service, and enjoy working in a challenging, fast-moving environment with a desire to resolve queries quickly and efficiently at the first point of contact.


Duties & Responsibilities

  • Deal competently and efficiently with high volumes of Collections calls and Customer Service calls, inbound and outbound, via manual and autodialling
  • Support to the team manager and colleagues as required
  • Attend team meetings providing productive and proactive suggestions
  • Act as a first point of contact for our customers
  • Handling complaints from customers with the aim of first call resolution
  • Review and respond to correspondence from Customers
  • Follow up calls to potential Customers who have shown an interest in our product
  • Processing payments received and tracing missing remittances as required
  • Operate in line with all FCA and other key finance industry regulations and laws
  • Take ownership for personal development objectives

Skills & Experience Required

  • Excellent communication and interpersonal skills with a firstclass telephone manner and the ability to deal with customers in a confident way
  • The ability to work well in a team environment
  • Comfortable at working to both team and individual targets in a fastpaced environment
  • Experience within a contact centre/call centre environment
  • Collections experience is desirable
  • Efficient, organised and works well under pressure or time constraints
  • Ideally worked within the Financial Services sector and understands relevant regulatory requirements
  • Understanding of assessing affordability, for example using income & expenditure forms
  • Experience of working on a dialler
  • Excellent Customer Service skills showing confidence in Customer interaction
  • Basic user level in Microsoft products such as Outlook, Word, Excel and PowerPoint

Applications
If this sounds like the role for you, we'd love to hear from you

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