Classic Service Advisor - Ryton, United Kingdom - Jaguar Land Rover

Jaguar Land Rover

Verified Company

Ryton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

REQ ID:
114523

JOB TITLE:
Classic Service Advisor

SALARY:
£34,800 - £39,000 (DOE)

POSTING END DATE:
30/03/2023

LOCATION:
Ryton

An ever-evolving heritage. A truly exciting future. Two of the world's most iconic brands. Jaguar Land Rover is revered across the globe.

Continually pushing the boundaries of innovation and redefining the benchmark for excellence, we set the standards others want to follow.

We want to keep it that way too. Which is where you join the journey.

WHAT TO EXPECT

As the Classic Service Advisor, you will deliver operational effectiveness and support customer servicing through coordination of service processes, from enquiry, to sale of service and throughout ownership.

The role will provide seamless and efficient support to the Service and Workshop team, enabling a luxury customer journey, and will produce data and insights to drive operational improvements.

Due to the nature of this role, this position operates on-site min.

3 days per week at the home of Classic Works in Warwickshire and offers remote working on a flexible basis, determined by business need.

You will be working with our Sales and Service teams in the UK, the Workshop team, in addition to the wider Commercial and Finance team

Key accountabilities and responsibilities:

Lead service administration, including invoicing within Dealer Management System and customer payments.
Deliver overall customer support process, by managing inbound enquiries, bookings, invoicing and delivering endtoend service projects including customer handover
Maintain data integrity in all systems, including customer records and welldocumented processes
Manage the progression of service work through strong relationships with Operations and Job Card management, including review of additionally identified work and providing direct customer contact
Report upon service profitability and KPIs, using data to present trends and recommendations. Work closely with Finance to ensure true financial reporting
Coordinate service customer handover preparation, including transport, service books and paperwork
Coordinate service campaigns to schedule workshop activity and support customer liaison
Contribute to the development of future Classic vehicle programmes' service planning, working closely with the Retail Planning Specialist and Sales and Service Operations Manager.
Support crossfunctionally to resolve customer service issues, e.g. warranty claims

WHAT YOU'LL NEED

To be successful in this role you'll have an understanding of classic vehicles and previous experience in a service/workshop environment.

You will have experience in retail invoicing processes and, ideally, knowledge of a Dealer Management system.

As a proactive member of the team, you'll have the ability to deliver in a highly demanding environment and organise your work to prioritise customer requirements.

You'll also need:

A robust technical understanding and eye for detail
Ability to advise customers on their vehicle requirements
Good communication skills, with the ability to liaise with customers as required
Proven experience producing dataled reports to provide financial reporting.
Ability to drive classic vehicles desirable

SO WHY US?

Bring all this to the home of premium innovation, and you'll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme.

All this and more makes Jaguar Land Rover the perfect place to continue your journey.

Jaguar Land Rover is committed to equal opportunity for all

LI