Service Advisor - Edinburgh, United Kingdom - Pybus Recruitment

Pybus Recruitment

Verified Company

Edinburgh, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Service Advisor - Car Dealership

Location:
Edinburgh EH15 1ED

Salary:
Basic salary Up To £24,000 (depending on experience) OTE £30,000

47 hours Monday to Friday and rotational Saturday (1 Saturday in every 3)

Our client is a young, innovative, and fast paced, family run company - here to push boundaries to ensure they remain the best at what we do - selling cars.

They are leading the revolution to create a future full of ambitious and determined individuals in the automotive industry.

They have an exciting opportunity for an experienced Service Advisor to join our Team in Edinburgh.

Their Service Advisors are an important component that works as a link between our guests and our workshop.

It's a tricky role, where one foot is in the engine room and the other foot is in the showroom.

From welcoming guests, you'll ensure their smooth journey; from agreeing service or understanding repair requirements; to booking in work and presenting the completed job.

Along the way, you'll liaise with our parts team, suggest additional products and services to the guest, and make sure all invoicing is shipshape.

It's all about giving our guests peace of mind.

You must have an enthusiasm for guest experience and a passion for the industry with the confidence to deliver an outstanding service to our guests.

Duties of a Service Advisor:

Greeting customers in an enthusiastic and positive manner.
Handle inbound and outbound bookings for service and vehicle repairs.
Provide a thorough and accurate explanation of all additional work recommended and accurate solutions.
Liaising with workshop and bodyshop to progress work through the system.
Handling customer feedback and complaints and ensuring them we can solve any issue
Maintaining customer database and records accurately. Ensuring compliance with all aspects of Data Protection.
Maintain and develop knowledge through attending various training courses and developmental activities

What they are looking for:

Current experience working as a Service Advisor or experience working in a similar role.
Exceptional customer service skills.
Target driven.
Excellent communication skills and warm telephone manner.
Ability to multitask within a busy environment.
A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
Computer literate.

Benefits: