Customer Service Team Lead - Peterborough, United Kingdom - Ready2recruit

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Ready2recruit
Verified Company
Peterborough, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

CUSTOMER SERVICE TEAM LEADER

Our client is seeking an experienced Team Leader who will be responsible for the delivery of business target's and KPI's by motivating, monitoring and managing team members.


This is a Hybrid role working from home with once a month in Peterborough and twice a month in London.



  • You will be responsible for coaching and training in a fast paced and busy, whilst highly supportive environment.
  • You will lead by example and have a passion for delivering excellent service to clients and colleagues.
  • Deal with Customer complaints and escalations
  • Delivering outstanding customer service at all times, working with the rest of the business to deliver its core purpose and cultural values.
  • Achieving business budgets & KPI's Team recruitment
  • Building effective relationships with our internal and external teams.
  • Manage daily/weekly performance, whilst working closely with the Team Leaders
  • Motivate the team members throughout the working day Mentor, Coaching and training Team Leaders and Customer Service Executives
  • Prepare and deliver team meetings
  • Conducting monthly reviews with the Team Leaders and agree department goals
  • Ensuring KPI's are achieved and working closely with individuals where this is not being met
  • Ensuring our business standards are being achieved

YOU WILL HAVE:


  • Experience in a Team Leader position
  • Contact Centre experience
  • Excellent attention to detail
  • Strong organisation
  • Good use of Microsoft word and Excel Commitment/Dedication

Job Types:
Full-time, Permanent


Salary:
£29,000.00-£30,000.00 per year


Benefits:


  • Discounted or free food
  • Onsite parking
  • Work from home

Schedule:

  • Monday to Friday
  • Weekend availability

Experience:

Customer Service: 1 year (preferred)

Work Location:
Hybrid remote in PETERBOROUGH
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