Customer Service Executive - St Albans, United Kingdom - Customer Service and Call Centres

Customer Service and Call Centres

Verified Company

St Albans, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Services Executive

Salary:
£19,000 - £22,500 annum + bonus

Location:
Near St Albans

Contract:
Full time, Permanent

Monday
Friday, 9:00am 5:30pm

COMPANY PROFILE

Our well-established client is looking for a positive and friendly Customer Experience Executive to join their vibrant and lively team near St Albans.

They are an award-winning company in their industry and have an excellent reputation for providing an outstanding service to their large client base.

SKILLS REQUIRED

Excellent customer service skills in either retail or hospitality
A proactive and positive attitude
Ability to work within a fastpaced environment
Strong IT skills including Microsoft packages
Excellent communication skills
Hardworking and reliable
Time management skills
Able to use initiative and bring new ideas to the team

RESPONSIBILITIES

Supporting the Account Managers with their account base
Answering incoming customer related queries
Managing customer cases for faults and billing issues
Making sure systems are updated and accurate
Coordinating the training schedule for self growth
Competitor analysis and keeping up to date with market trends
Being an allround advocate within the business and team
Making sure customer retention stays at 99.5% like the current team are achieving
Handing over complex issues to the right teams
Developing knowledge to be able to educate customers
Creating opportunities to benefit customers

COMPANY BENEFITS

Training and development
Ongoing personal development
21 days annual leave rising to 25 per year of service
Birthday day off
Childcare vouchers
Mobile package
Company pension
Bonus incentives
Fun working environment

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