Service Coordinator - Ringwood, United Kingdom - Dynamite Recruitment

Dynamite Recruitment

Verified Company

Ringwood, United Kingdom

4 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Coordinator

Location:
Ringwood

Hours of work :
Two shift patterns

Monday to Friday 2 shift patterns or

Typically 1 Saturday in 4 paid as overtime

Salary:
£25000

Dynamite recruitment is working in partnership with a very well-established business based in Ringwood

Due to growth plans our client has an exciting opportunity to recruit a Service Coordinator

As a Service Coordinator you will be s responsible for the following tasks

To answer all incoming calls within the service department within a timely manner
To process and upload customers jobs
To process and load into internal system out of hour calls
To regularly monitor open jobs on both internal CMS system and allocate labour to maximize efficiency
To manage engineers daily work loads in line with reactive / parts fitting / maintenance calls
To contact & communicate job allocations to engineers via the internal system and make relevant adjustments when necessary
To ensure customer queries are handled and systems updated accordingly
To ensure updates on both internal system and customers website are done daily
To ensure maintenance visits are logged and assigned
To schedule engineer for fitting parts and service visits
To ensure customer reports are ran as required daily / weekly etc.,
To ensure completed jobs are closed on both internal system and customers website
To work as part of a team to ensure both the departments and customer expectations are continually met

The ideal Service Coordinator must have / be