Telephone Befriender - Belfast, United Kingdom - Oasis Caring in Action

Oasis Caring in Action

Verified Company

Belfast, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Oasis Caring in Action is a community organisation which works to 'Transform Lives, Transform Communities' through the provision of childcare, training, and befriending services.

OCIA now seeking to recruit a
Telephone Befriender to join its
Good Morning Oasis Telephone Service which supports older and vulnerable people within East & South Belfast offering friendship, support and signposting to other services.

Job Role:
(full details in the job specification)

To deliver a Telephone Support service which meets the needs of older and vulnerable people who are isolated and/or housebound.
To update details on computer system of call logs and client information.
To encourage and support older and vulnerable people to make connections within their community.
To provide information on services, activities and resources available within the community and to signpost individuals to other relevant agencies.
To advise the Project Manager on a regular basis of any issues with service users and to seek authorisation for action in line with delegated responsibilities.
To maintain appropriate records in accordance with Good Morning Network and Oasis policy and procedures.
To inform the Project Manager when the involvement of other agencies may need to be initiated.
To liaise with users, colleagues and representatives from other agencies.
To identify other supports/services that the Project might offer to individuals.
To ensure that all Health and Safety policies are adhered to with regard to self and others.
To undertake appropriate training as required
Any other duties as appropriate to the post.

Work Hours: 9am -12noon Tuesday and Wednesday

Please note this job is office-based (not remote working).

Required Experience, Skills, Education:

Required Minimum Education:

GCSE or equivalent
Pass in Maths and English
Computer literate

Essential Skills/Abilities and Competencies:

Understanding of the needs of the various service users
Understanding of the issues surrounding confidentiality
Ability to use initiative
Excellent command of English
Excellent Communication Skills (oral and written)

Desirable Additional Education, Work Experience and Personal Qualities:

Experience of working with older and/or vulnerable people in a paid or voluntary capacity
Understanding of Community Safety and health issues
Be able to work without supervision
Sensitivity towards people
Tactful
Experience of working on a 1:1 basis

Further information