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    • Customer Liaison Manager - guildford, england, United Kingdom - JR United Kingdom

    JR United Kingdom
    JR United Kingdom guildford, england, United Kingdom

    1 week ago

    Default job background
    Description

    Customer Liaison Manager – Complaints

    We are seeking a confident and experienced Customer Liaison Manager to support our client in the East Midlands during a busy period.

    Main Responsibilities:

    • Owning the complaints process from start to finish
    • Liaising with contractors and technical teams to understand what can and can't be actioned
    • Keeping customers informed and managing expectations with professionalism and empathy
    • Regularly travelling across the East Midlands patch to visit customers and review complaints in person

    Requirements:

    • Previous experience in a Customer Liaison Manager (Complaints) role, ideally in new build housing
    • NHBC knowledge and a good understanding of complaint timeframes and regulatory standards
    • Strong communication skills, calm under pressure and confident pushing back when necessary
    • Ability to juggle multiple priorities and keep things moving forward without constant supervision
    • Flexibility to travel across key East Midlands locations, most sites conveniently located off the M1

    About the Role:

    This is a 3–6 month contract with an immediate start. As a Customer Liaison Manager, you will be responsible for owning the complaints process, liaising with contractors and technical teams, and keeping customers informed.

    What We Offer:

    • A respected housebuilder in the East Midlands
    • A busy and challenging environment
    • The opportunity to work on a variety of projects
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