Motor Injury Claims Handler - Kent, United Kingdom - Adjusting Appointments Limited

Adjusting Appointments Limited

Verified Company

Kent, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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**Motor Injury Claims Handler

Kent up to £35k per annum plus up to 10% annual bonus, customer review cash incentives, support towards industry qualifications plus the use of a newly built onsite fully equipped gym**Due to growth and expansion an established Insurance Claims Management Organisation providing a first class claims service throughout the UK are now seeking an experienced Motor Injury Claims Handler to join their growing Motor Claims Team, which will bean exciting time to join. You will manage a portfolio of motor injury claims through to settlement by assessing liability and quantum ensuring that each claims is dealt with thoroughly to limit indemnity spend on litigated and nonlitigated cases. Monday toFriday 37.5 hours per week.

Key Responsibilities:

Proactively manage your own caseload of motor injury claims
Provide a quality customer service, including managing your portfolio, answering customer enquiries and effectively handle customer complaints
Negotiate settlement of thirdparty claims
Build strong working relationships with suppliers
Improve customer claims experience by identifying process/control gaps in legal defence panel performance and agreeing relevant actions
Maintain resilience and composure to remain positive under pressure and in changing circumstances
Undertake any individual or team tasks in line with company values
Maintain a high degree of technical knowledge and to keep uptodate with market and legal updates

About you:

Experience working in the Liability, Credit Hire or PI team for an insurer or motor claims handler
Thorough understanding of:
Road Traffic Act, Subrogation, Indemnity, Complaints process, Data Protection and Principles of Insurance
Good spoken and written communication skills
Accuracy and attention to detail
Excellent organisational and time management skills
The ability to utilise qualities such as empathy, tact, assertiveness and diplomacy when talking to customers you could be distraught and concerned following an incident
Be confident and have a professional attitude
Industry qualifications or have a willingness to work towards