IT Service Delivery Lead - London, United Kingdom - Subsea 7

Subsea 7
Subsea 7
Verified Company
London, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Organisation

Position
IT Service Delivery Lead


Vacancy ref
81163


Based in
London - Sutton


Business area
Corporate


Contract type
Staff


Closing date
09/01/2023

Vacancy information

At Subsea7, we take pride in being recognised globally as a leader across the Energy Industry.

For 5 decades our people have delivered over 1000 projects in all water depths across our energy hubs and we continue to do so, adapting and evolving in an ever-changing world.

We are committed to creating a diverse workforce and we look to offer excellent career opportunities as well as providing wide range benefits.


Our success and sustainability are only made possible by continuing to develop our assets and technology through innovation and collaboration, and importantly through the development and diversity of our people who every day 'Make Incredible things Happen' at Subsea7.


The IT Service Delivery Lead is responsible for providing IT support to enable the business to function efficiently and effectively within Subsea7.


This position is a stakeholder facing role and requires that you establish and manage expectations within the business and drive the IT On-site Support Team to achieve those expectations to a high standard.


Key responsibilities:


  • Deliver excellent Presentation, Audio-Visual and Townhall support, ensure meeting room technology is maintained to high standards and routinely checked to ensure high levels of availability
  • Provide technical leadership, direction and prioritisation of the activities carried out by the local On-Site support teams, ensuring they are supported, able to achieve their objectives and continue to develop
  • Support IT asset management including software, hardware, telephony including mobile and video conferencing equipment
  • Champion Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimised and agreed
  • Inspire confidence and build robust working relationships with our customers including Executive and VIP support
  • Ensure that training services and user inductions are in place to educate staff on how to use meeting room and collaboration technology effectively
  • Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner
  • Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments

Qualifications:


  • Significant experience in an IT Operational Environment
  • Supporting a modern workplace environment including but not limited to;
W10, O365, Teams and Multi Factor Authentication (MFA).

  • M365 fundamentals (preferred)
  • ITIL
  • Awareness of Agile Methodologies

Personal skills:


  • Good interpersonal skills with the ability to interact at all levels
  • Clear and effective oral and written communications skills in both Norwegian and English. Able to communicate ideas and results to various stakeholders both in written reports and in meetings, presentations etc.
  • Enjoys a dynamic working environment with short deadlines and ability to multitask
  • Ability to prioritise and meet deadlines
  • The ability to work in a team as well as individually with a minimum of supervision
  • Ability to contribute to a positive working environment

Subsea7 are committed to creating a diverse workforce and we look to offer excellent career opportunities as you develop your skills and aspirations.


Along with a wide range of benefits and a flexible working environment, employees can further enhance their work-life balance through our Remote Working Policy.

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