Income Assistant - Newent, United Kingdom - Two Rivers Housing

Two Rivers Housing

Verified Company

Newent, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Contract Type:
permanent, Full Time (37 hours per week).

Do you have a passion for exceptional customer services?

Do you have a keen eye for detail and accuracy?

Do you have experience in payment processing and/ or debt management?

If the answer is yes, we are looking for a conscientious individual that can be relied upon to take accountability for their workload.

We are looking for an individual that is solution orientated and knows the importance of building good customer (internal and external) relationships to support the Income Collection team.

This is a rare opportunity to join our established and high performing team.

Why should I join Two Rivers Housing?
Two Rivers' Housing is a community-based housing association committed to creating great homes and supporting communities. We provide affordable housing for more than 4,400 families in the Forest of Dean and Gloucestershire.

Our award winning, environmentally friendly office is our main hub and where you will be based at least two days per week.

We hold the Investors in People Gold accreditation and are committed to developing our people whilst establishing ourselves as a leading customer focussed organisation by putting our tenants at the heart of what we do.

We truly believe that Two Rivers Housing is a great place to work and because of this we offer a comprehensive package of employee benefits including a Social Housing pension scheme with competitive employer contributions, cashback healthcare scheme and employee assistance programme, 26 days holiday entitlement, on-site parking, cycle-to-work scheme, office shower and locker facilities, one day each year to support community projects, a health and wellbeing programme plus free tea, coffee or hot chocolate with the occasional cake included.

What does the role entail?

Processing of all payments to rent accounts in an accurate and timely manner.
Monitoring and managing current rent accounts for garages, parking spaces.
Collecting recharges and former tenant debts.
Processing refund requests and write off's accurately and efficiently.
Assist the Income Team Leader with the yearend process.
Ensure customer focus is at the heart of all tasks you perform.
Provide additional administrative support to the Income team where needed.

Do I need any specific skills?
You don't need to have worked in social housing before to be successful in this role.

We care more about the character and skills you will bring to our team, and we are searching for an individual with demonstrable payment processing, accounting or/ or debt management experience.

Interview dates:
Friday 7th July 2023.

INDGEN