Band 3 Childrens Community Nursing Administrator - Birmingham, United Kingdom - Birmingham Community Healthcare NHS FT

Birmingham Community Healthcare NHS FT

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To provide a comprehensive clerical service in line with the department procedures and other relevant procedures, ensuring that the work is customer focused, timely and of a high quality.

To take messages and use initiative to respond to queries on behalf of the team members and leaders of the Childrens Nursing and Palliative Care Teams.

To pass on information to team members which may be of a complex or sensitive nature and to assess the urgency of the call and seek appropriate action from team members.

To take telephone calls from distressed clients and their families and deal with them in an empathetic manner, using initiative to respond appropriately and ensuring a nurse is notified.

To prepare documents for internal/external mailing.

To compose letters as requested following discussion with Childrens Community Nursing and Palliative Care Teams To use Microsoft excel and ESR to assist staff monitoring including sickness and annual leave To collate information and use excel to produce reports and graphs to monitor service levels To input and maintain confidential client records in Microsoft access databases and produce weekly/monthly and adhoc reports To contribute to the maintenance of accurate and comprehensive client records in line with department and Trust policies including confidentiality and data protection.

To carry out archiving of such records within Trust policy guidelines To accurately input and file daily diary sheets for team members within Trust time scales.

To carry out archiving of such records within Trust policy guidelines To organise the storage of information both on computer and manually so it is easily retrievable To arrange meetings, including venues, documentation and liaison with participants To be responsible for taking and transcribin To be responsible for taking minutes of team meetings within the team and outside the department including case review meetings concerning client care To distribute meeting minutes To contribute to team meetings as required and distribute minutes to all relevant parties To communicate effectively with clients and/or their family to arrange and confirm appointments either by telephone or letter To identify opportunities for service development and improvement and work with the Childrens Community Nursing and Palliative Care Teams to implement these To work with the Childrens Community Nursing and Palliative Care Team to ensure procedures and systems are efficient and effective.

To use own initiative to improve and maintain office systems To photocopy, scan, collate and distribute documents as requested To produce monthly staff rotas, collating information from team leaders.

To distribute rotas and ensure any amendments are made in a timely and accurate way and communicated to the message service and other professional teams To be responsible for the timely and accurate completion of the monthly turnaround document.

To design posters and assist in production of presentations for team members To participate in co-ordinating induction of new team members in the Childrens Community Nursing and Palliative Care teams including full induction of clerical staff To order, monitor and maintain stock levels within agreed areas of responsibility.

To requisition stock and non-stock items and monitor that these have been delivered To demonstrate a commitment to team working with a willingness to be flexible with hour To establish and maintain systems for the management and storage of information adhering to Trust policies and procedures, particularly in relation to confidentiality, health and safety, equal opportunities and data protection To plan, amend and implement policies to aid service improvements To maintain staff information reference folders, training and annual leave request information and other relevant documents accessed by team members To be responsible for maintaining day to day functioning of printers, fax, photocopier and other office equipment ensuring all consumables are stacked in a safe and orderly fashion Responsible for contacting Estates Management to report any faults that have been identified and chasing up on progress when required