Complaints Handler - Glasgow, United Kingdom - Clydebuilt Home Improvements

Clydebuilt Home Improvements

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Clydebuilt Home Improvements are a home improvements company with an office in Cambuslang and we are rapidly expanding our portfolio of products for 2023.

We are looking to add to our Customer services department with a fresh new face.

Reporting to the Office Manager you will be the first point of contact helping any of our customers with installations or reporting any minor defects or issues they may have experienced with their new products.

You will be responsible for but not limited to the following:

To acknowledge and resolve both written and verbal customer complaints promptly and respond to them within set time limits, systematically and fairly.
Resolving customers complaints within agreed authority levels through investigations into the root cause, to aid resolution.
To make fair and impartial decisions on whether to uphold a complaint in line with company and regulatory guidelines.
Using complaint information to improve customer experience and complaint handling.
Handling written and escalated telephone complaints within company policy and regulations guidelines.
Aiding the production and/or analysis of MI for the monthly complaints report to the board.
Maintaining appropriate records relating to all complaint activity.
The post holder will have the responsibility and authority to complete assigned tasks as defined by their Manager.

You will be able to remain calm and professional when dealing with enquiries and complaints and will have proven experience of dealing with a high volume and reactive workload.

Salary:
From £25,000.00 per year

Benefits: