IT Helpdesk Technician Apprentice - Nottingham, United Kingdom - QA Ltd

QA Ltd
QA Ltd
Verified Company
Nottingham, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Employer description:


Littlefish has a flexible, scalable, and people-centric managed IT service, that offers exceptional service levels with added value for continual improvement where clients need it most.


Overview:


Due to continued growth, we are seeking an apprentice to join our experienced team of technicians -with the potential to gain valuable experience and qualifications upon completing the apprenticeship are endless and a great way to start your career inIT.


Salary:

£15,000 per annum.


Key Areas of Responsibility:


General Administrative Activities:


Ivanti Platform Activities:


  • General Administration
  • New Customer Creation
  • Dashboard Creation
  • Categories and Subcategory management
  • Adhoc intool reporting

Service Now:


  • Basic Administration
  • Dashboard Creation
  • Categories and Subcategory management
  • Adhoc intool reporting

Gam effective Platform:


  • Account creation, mover and leavers
  • Reporting

What we are looking for:


Essential skills and qualities:


  • Ability to form good working relationships with others
  • Ability to priorities work
  • Always behaves in a professional manor
  • Attention to detail, organisation, and prioritisation
  • Basic knowledge of Office Packages (Outlook, Word & Excel)
  • Basic understanding of IT Services with a desire to learn
  • Demonstrates mutual respect for other team members
  • Good face to face, telephone and written communication skills
  • Good timekeeper
  • Is logical in approach
  • Manages customer's expectations effectively
  • Methodical and thorough approach to work, remaining calm under pressure.
  • Takes ownership and works well as part of a team

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.


Find out more here:

Future prospects:

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.


Important Information:


QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.


To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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