Customer Service Advisor - Birmingham, United Kingdom - Hart Recruitment

Hart Recruitment

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A new temporary cover opportunity has arisen for a Customer Service Advisor near Birmingham City Centre with easy public transport links.

You will be working for an organisation that manages public transport travel across the West Midlands region.

You will be working 37.5 hours per week between the hours of 8.00 am to 6.00 pm on a shift rota basis, shifts you will be covering will either be 8.00 am to 4.00 pm or 10.00 am to 6.00 pm Monday to Friday.

You will also be required to cover every other Saturday - working from 9.00 am to 4.00 pm, you will receive a day off in the week as lieu when working a Saturday.

As the Customer Service Advisor, you will be:

Taking incoming calls from the public relating to transport enquiries
Dealing with ticketing enquiries in a professional manner
Booking transport for the general public
Dealing with new registrations
Inputting information onto the CRM system, ensuring all the data inputted is 100% accurate
Providing general administrative support

As the Customer Service Advisor, you will have:

Previously worked in a customer service role
Superb communication skills
Experience in inputting with speed and accuracy
Call handling experience
Flexibility to assist with other tasks when required
You may have experience with the following: Call Handler, Contact Centre Advisor, Query Handler, Team Assistant, Administrator, Customer Service Administrator, Booking Administrator, and Reservations or any other similar position

As the Customer Service Advisor, you will receive an hourly pay rate of £14.21 per hour.