Telecom Consultant - High Wycombe, United Kingdom - Sharp
Description
Company Name:
- Sharp IT Services UK
- Location:
- High Wycombe
- Advert Closing Date:
- Job Number:
- JO Work Type:
- Permanent / Full Time
Telecoms Consultant
This role's primary focus is to provide ownership and oversight of the Sharp IT Services Telecom function from a support perspective.
Objectives for the role:
- Ownership of the delivery of all telecom services to our client base
- Coordination of Porting and managing timescales/project timescales with the client and the internal team
- Site Survey generation either in person or utilizing the wider team
- Adherence and governance of the agreed delivery processes within Sharp IT services.
- Create and maintain accurate technical documentation to promote knowledgesharing with the team and to ensure that clients are effectively supported.
- Oversight and sole responsibility of the telecom platform ensuring that costs are managed by up to date admin of the billable items.
- Work collaboratively with the regional team to ensure a consistent client experience.
Knowledge & Experience
- You will ideally have at least 36 months experience of providing Telecom services and consultancy in an MSP, and at least three years' experience of providing IT support.
- You will have proven experience in supporting the Microsoft 365 Platform, and preferably Microsoft Azure.
- Ideally have experience of provisioning and supporting VOIP telephony on the Gamma Horizon platform.
- You may also have knowledge of Networking, Firewalls and general onsite installations of VOIP telephony.
Qualities
- You will be able but able to approach a problem creatively.
- You will be able to work independently, and to manage and prioritise your workload to ensure deadlines are met.
- You will be an articulate verbal and written communicator. You will be able to explain technical challenges and solutions to both technical and nontechnical audiences.
- You understand the GDPR data privacy laws within the UK.
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