Customer Service Advisor - Tamworth, United Kingdom - Adecco UK

Adecco UK
Adecco UK
Verified Company
Tamworth, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Service Advisor

Location and Hours:
Tamworth,

Monday-Thursday 8am-4.45pm, Friday 8am - 3.30pm

£22,000

The Opportunity:


  • Liaise with planning for production dates
  • Advise warehouse of collections/deliveries and which products are to be loaded
  • Work with QC to resolve any quality issues
  • Progress tool repairs with the tool room
  • Assist our purchasing team with requirements for customers

Overview of Key Duties:


  • To accept and accurately process customer's purchase orders
  • To confirm delivery dates based on agreed manufacturing/Sales lead times
  • To liaise with planning and production to ensure parts are made on time
  • To confirm to customers if manufacturing dates need to change
  • To work closely with the sales team to ensure continuity with customers
  • To receive enquiries, queries and complaints in a professional manner
  • To oversee and progress enquiries, queries and complaints updating customers where necessary and ensuring that they are aware of any resolution
  • To liaise with Purchasing for label and stock requirements
  • Liaising and assisting the QC department in the resolution of any 8Ds
  • Communicating with warehouse personnel to ensure the correct products are loaded onto collection/delivery vehicles
  • Filing of customer's orders and PODs
  • Assisting the Customer Service Manager with reports as required
  • Promote and adhere to all policies and procedures and actively promote wherever possible
  • Responsible for own health and safety and that of your colleagues and others on premises.
  • Carry out tasks broadly similar to those in this job description.
Conduct yourself in a professional manner at all times acting with integrity and honesty



Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Emily Willetts
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