Customer Service Advisor - Gateshead, United Kingdom - Connells Group

Connells Group

Verified Company

Gateshead, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Are you passionate about providing great customer service? Are you looking for a career and not just a job? Then this could be the role for you

Inbound Telephone based role, Full Time Monday to Friday 9-5:30, 1 Saturday in 4 9am-1pm, £21,500

We are looking for a Customer Service Advisor (known locally as a Property Manager) for our Property Management team in Gateshead.

Responsibilities of a Customer Service Advisor/Property Manager

To be the sole point of contact for our clients and maintain and build upon the relationship.
Ensure any efficiencies are recommended immediately to improve and exceed tenant and landlord requirements.
Proactive management on their properties in line with industry standards.
Liaise with Clients, Tenants, Contractors and Colleagues in order to deal with any matters that may arise to ensure the wellbeing of the tenants and landlords properties.
Arranging contractors to carry out repairs and maintenance as required.

Key Skills of a Customer Service Advisor/Property Manager

Ensuring that our clients and tenants are being updated on all tasks and processes.
Ensuring that our HNW landlords received a dedicated and personal 121 service regarding their multi property portfolio.
Adapt and react to the challenges that arise quickly and efficiently to ensure a smooth and seamless experience for our landlords.
Ability to multi task as you will be managing the entire relationship with tenants and landlords
Able to generate and grow new business from existing and new clients.
Excellent organisation, prioritisation and time management skills with a strong attention to detail.

Experience Required for a Customer Service Advisor/Property Manager

Strong communication especially on the phone, influencing and relationship skills, with a customer centric approach (comfortable working with colleagues at all levels within the organisation)
First class customer service skills.
Ability to work proactively and using your own initiative in a fast paced environment where priorities can change regularly.

Benefits

Career progression within the property management team and wider Group.

Perks at Work

Discounts on products and services inc electrical & Travel
Discounts on estate agency, mortgage, conveyancing and surveying services.
Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme.
Nuffield Health Screening discounted medical assessment to provide an in depth picture of your health.
Cycle to work scheme

Job Reference:
CC00266