User Researcher - Bristol, United Kingdom - Cabinet Office

Cabinet Office

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Details:

Reference number:

Salary:

- £40,850 - £44,260

A Civil Service Pension with an average employer contribution of 27%
Job grade:
Senior Executive Officer
Contract type:
Fixed term
Loan
Length of employment:
Fixedterm contract until 31 August 2026 with potential extension
Business area:

Government People Group (GPG)
Type of role:
Analytical
Customer Insight
Digital
Intelligence
Knowledge and Information Management
Operational Research
Statistics
Strategy
Working pattern:
Flexible working, Fulltime, Job share, Parttime
Number of jobs available:
1Contents

Location

About the job

Benefits:

Things you need to know

Location

Bristol, South West England, BS2 0

PS :
Glasgow, Scotland, G2 8

HS :
Manchester, North West England, M2 3

AA :
Newcastle upon Tyne, North East England, NE98 1

ZZ :
York, Yorkshire and the Humber, YO1 7PXAbout the job

Job summary:

We are looking for a
User Researcher to join the Government People Group (GPG) within the Cabinet Office, to help develop our Civil Service Jobs platform and wider recruitment service.

You will help us to transform how the Civil Service recruits so that we hire the right people, into the right roles, at the right time.

Your role:

As the User Researcher, you will be responsible for ensuring our current service provision meets users' needs, by leading on extensive research on how users and customers interact with the service.

You will be responsible for conducting research to gain a deep understanding of our users, their behaviours, needs, and motivations.

You will plan, design, and execute user-centred research activities, including usability testing, surveys, ethnographic studies, card sorting, and interviews, amongst others.

You will work collaboratively with cross-functional teams, including designers, developers, product managers, and other stakeholders to translate research findings into actionable insights that drive product development and innovation.

Strong analytical, communication, presentation and problem-solving skills are essential.

You'll be at the heart of our dedicated User Experience team, championing UX best practices within the projects to build a user-focused culture.

Our team:

We are a digital team made of Service, Product and Delivery Managers, Business Analysts, a Service Designer, a Content Designer, an Interaction Designer, a Senior User Researcher and a User Researcher, who will all support you in your work.

We are also part of a wider digital community, and have a great UCD community with fellow designers and researchers to network with.

Our project is looking at Recruitment Transformation, to procure and build a new recruitment platform by 2026, which will enhance the recruitment service provision across government.

This role is an exciting and rewarding opportunity to make a real impact in a significant transformation programme.

The programme is a multi-year programme of work at the forefront of recruiting the next generation of civil servants into essential roles.

Civil Service Jobs enables the whole of government to recruit people more efficiently, without which the government could not deliver its work: hence our service brings far-reaching benefits for all citizens.

We also enjoy enabling people to find meaningful jobs, and teams to find great colleagues - contributing to a diverse culture that reflects the diversity in the UK.

Job description:

What you'll work on:

You will join our cross-functional agile delivery team focusing on transforming Civil Service Jobs, and helping to redesign how the service should be delivered in the future.

Along with the live service, we are running a
Recruitment Transformation programme, looking at what the future service should look like.

We've completed our Discovery and Alpha phases, where we did extensive user research and prototype design, to explore our user needs and potential solutions for the biggest areas of improvement.

We've decided that our service needs to procure rather than building our own, so we've now moved into the Beta procurement phase, which will result in appointing a new technology platform provider by summer 2024, followed by a build and migration phase to be completed by the end of 2026.

The Department:

Government People Group (GPG) is a large business unit of the Cabinet Office with around 610 staff bringing together back office services across government.

It supports the Civil Service with high-volume HR and finance processes, aligning with the Government's modernisation agenda.

Established in August 2020, it covers Shared Services, Government Recruitment, Civil Service and Royal Mail Pensions, and the Platforms and Services to support these.

GPG delivers services for around 480,000 civil servants across government, it supports 1.5m pension scheme members alongside Royal Mail and provides recruitment services for around